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- Tasks: Be the friendly face for residents, providing top-notch customer service and resolving queries.
- Company: Join a supportive Housing Association in Birmingham dedicated to enhancing community living.
- Benefits: Enjoy a competitive salary with potential for remote work and flexible hours.
- Why this job: Make a real impact by improving services and helping people in your community.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is an interim role lasting 2-3 months, perfect for gaining valuable experience.
Location: Birmingham
Length: Interim - 2-3 months
Salary: £13 PAYE + £1.57 HP
We are excited to support the recruitment of a Customer Service Officer for a Housing Association in Birmingham. This role is key in providing a professional and responsive service to customers, residents, and stakeholders.
What will you do in the role?
- Act as the first point of contact for residents, providers, and the public, offering high-quality customer service.
- Handle customer care cases individually and within a team, ensuring clear communication and timely resolution.
- Maintain a professional reception area and liaise with internal teams to address queries.
- Identify areas for improvement and contribute to the continuous enhancement of our services.
- Ensure compliance with GDPR, health and safety, and company policies.
- Log complaints and safeguarding concerns sensitively and professionally.
Who would excel in this role?
- Experienced in delivering exceptional customer service.
- Skilled in effective communication and problem-solving.
- Confident in managing multiple tasks and escalating issues when necessary.
- Knowledge of GDPR and health and safety protocols is advantageous.
To discuss this role further, please contact us.
Customer Service Officer employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific needs of a housing association. Understanding the unique challenges and requirements of this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your GDPR knowledge. Since compliance is crucial in this role, being able to discuss how you would handle sensitive information can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific instances where you provided exceptional service will showcase your skills effectively.
✨Tip Number 4
Practice your communication skills. As the first point of contact, being articulate and confident in your communication will be key, so consider mock interviews or role-playing scenarios to refine your approach.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Include specific examples of how you've handled customer queries and resolved issues effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your communication skills, problem-solving abilities, and any relevant experience with GDPR and health and safety protocols.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job description. Mention your ability to manage multiple tasks and your experience in maintaining a professional environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Showcase Your Customer Service Skills
Be prepared to share specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond for a customer.
✨Demonstrate Effective Communication
Since this role requires clear communication, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a difficult customer, so think through your approach beforehand.
✨Familiarise Yourself with GDPR and Health & Safety
Brush up on your knowledge of GDPR and health and safety protocols, as these are important aspects of the role. Be ready to discuss how you would ensure compliance in your day-to-day tasks.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, challenges they face, or opportunities for improvement within their customer service processes.
