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- Tasks: Be the friendly voice on the phone, answering inquiries and building customer relationships.
- Company: Join Office Angels, a supportive team dedicated to improving workplace opportunities for everyone.
- Benefits: Enjoy weekly pay, temp benefits, and potential for permanent employment.
- Why this job: Thrive in a fast-paced environment while making a real impact on customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and a can-do attitude required.
- Other info: Flexible working hours available; apply now to kickstart your career journey!
Location: Hull City Centre
Contract Type: Temporary, initially for 2-3 months and may go permanent for the right candidate
Working Pattern: Full Time, 35 hours per week between 8am-6pm (7 hour shift + 1 hour lunch) would also consider someone on a part time basis (hours to be discussed)
Pay: £12.39 per hour
Are you passionate about customer service and communication? Do you thrive in a fast-paced environment where teamwork and problem-solving are key? If so, we want to speak to YOU about our fantastic In-bound Customer Service opportunity in the heart of Hull! This will initially be a temporary role for 2/3 months and once you have proven your ability you will be considered for a permanent role!
What You'll Do:
- Be the friendly voice on the phone! Answer inbound calls swiftly while maintaining a professional demeanour.
- Act as the primary point of contact for all incoming inquiries, logging information accurately.
- Build exceptional relationships with our customers, ensuring that every interaction exceeds expectations.
- Fulfil bookings promptly and cost-effectively.
- Support the bookings coordinators with last-minute requests.
- Keep the systems updated with all relevant information, ensuring a smooth service delivery and ensuring compliance with GDPR guidelines.
- Stay proactive and efficient in completing daily tasks and any additional duties as needed.
What We're Looking For:
- A passion for customer service with a can-do attitude!
- Strong communication skills and attention to detail.
- Confident using IT systems and the ability to learn new systems and skills at a fast pace.
- Excellent time management abilities and flexibility in adapting to changing demands.
- Teamwork spirit and the ability to solve problems efficiently.
- A calm and collected demeanour and someone who thrives in a busy role.
Working Hours:
Your shifts will be scheduled between 8am and 6pm, Monday to Friday, it will be a 7 hour shift + 1 hour for lunch.
Why Join Office Angels?
- Work with a supportive team!
- Weekly pay!
- Perks at Work temp benefits!
What's Next?
If you're ready to embark on an exciting journey with us, don't hesitate! Apply now so that we can review your experience and tell you more about the role. We can't wait to meet you!
We are an equal opportunity organisation and welcome applications from all qualified candidates. Your journey starts here!
Temporary Customer Service Advisor employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills and ability to handle various situations.
✨Tip Number 2
Research the company culture at Office Angels and understand their values. Being able to align your answers with their ethos during discussions can show that you're a great fit for the team and passionate about customer service.
✨Tip Number 3
Prepare to discuss your experience with IT systems and how quickly you can adapt to new technologies. Highlighting your tech-savviness can set you apart, especially since the role requires efficient use of various systems.
✨Tip Number 4
Practice your communication skills by engaging in mock conversations with friends or family. This will help you articulate your thoughts clearly and maintain a professional demeanour, which is crucial for a customer service role.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'communication skills', 'teamwork', and 'problem-solving' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've excelled in similar roles and how you can contribute to the team at Office Angels.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to adapt to fast-paced environments. These are key traits they are looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Office Angels
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing exceptional service.
✨Demonstrate Strong Communication Skills
Since the role involves answering inbound calls, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions asked. This will showcase your ability to communicate effectively with customers.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your problem-solving skills clearly.
✨Be Ready to Discuss IT Proficiency
As the job requires confident use of IT systems, be prepared to talk about your experience with technology. Mention any relevant software or systems you've used in the past, and express your willingness to learn new tools quickly.
