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For Companies At a Glance
- Tasks: Provide essential admin support to the housing customer experience team.
- Company: Join Broadacres, a leading not-for-profit housing association in North Yorkshire.
- Benefits: Enjoy flexible working, extra leave for birthdays, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Strong organisational skills and proficiency in IT packages required.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
Are you an organised and proactive individual with a passion for providing top-notch administrative support? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!
The Role
As an Administration Assistant, you will play a pivotal role in providing efficient and effective administrative support to our wider housing customer experience service team. Your work will be integral to delivering seamless customer-focused services to both internal customers, such as colleagues, peers, and managers, and external stakeholders, including local authorities, partners, communities, and tenants.
What You'll Be Doing:
- Administrative Support: Perform word processing and data inputting to ensure the effective administration of Housing Customer Experience using various IT packages, including QL, Word, Excel, PowerPoint, and Publisher.
- Property Lettings: Provide administrative support for property lettings, including arranging home visits and appointments, data input, collating documents, and providing statistical information. Communicate effectively with customers and provide relevant documents.
- Meetings and Notes: Undertake team and multi-agency meetings, take confidential notes, distribute minutes, and monitor action completion to ensure records are updated.
- Empty Homes Coordination: Collaborate with empty homes schedulers when properties are ready to let to prospective customers.
- Customer Service: Handle telephone enquiries professionally, redirecting calls and ensuring high levels of customer service while passing information to relevant personnel.
- Data Protection: Ensure compliance with data protection legislation in all work undertaken and services provided.
- Questionnaires: Create and distribute questionnaires for service users, collating their responses.
- Learning and Development: Ensure effective working practice through participation in learning, training, and development opportunities, and use of appraisal and supervision.
Who We're Looking For:
- Organised Professional: Excellent organisational skills and the ability to manage competing priorities/projects and work to tight deadlines.
- Tech-Savvy: Proficient in using various IT packages, including QL, Word, Excel, PowerPoint, and Publisher.
- Effective Communicator: Exceptional written and verbal communication skills, with the ability to handle telephone enquiries and redirect calls efficiently.
- Detail-Oriented: Excellent attention to detail and the ability to maintain accurate filing systems.
- Collaborative: Ability to work effectively with colleagues, external partners, and customers, fostering positive relationships.
- Confidential and Compliant: Ability to handle confidential information appropriately and ensure compliance with data protection legislation.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service.
- Pension Plan: Benefit from our Pension Scheme and Life Assurance.
- Agile Working: Enjoy flexible working arrangements.
- Comprehensive Benefits: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment.
Administration Assistant - Housing employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant - Housing
✨Tip Number 1
Familiarise yourself with the specific IT packages mentioned in the job description, such as QL, Word, Excel, PowerPoint, and Publisher. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've effectively managed competing priorities in previous roles. This will help you illustrate your organisational skills and ability to work under pressure, which are crucial for the Administration Assistant position.
✨Tip Number 3
Brush up on your communication skills, especially in handling telephone enquiries. Practising how to redirect calls and provide information clearly can set you apart, as effective communication is key in this role.
✨Tip Number 4
Research Broadacres and its mission to understand their values and customer service approach. Being able to align your answers with their vision during the interview will demonstrate your genuine interest in the organisation and the role.
We think you need these skills to ace Administration Assistant - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Administration Assistant. Focus on your organisational skills, proficiency in IT packages, and any previous administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing administrative support. Mention specific examples of how you've successfully managed competing priorities and delivered excellent customer service in past roles.
Highlight Technical Skills: Since the job requires proficiency in various IT packages, ensure you mention your experience with QL, Word, Excel, PowerPoint, and Publisher. Provide examples of how you've used these tools effectively in previous positions.
Demonstrate Communication Skills: In your application, emphasise your written and verbal communication skills. You might want to include examples of how you've handled telephone enquiries or collaborated with colleagues and external partners to foster positive relationships.
How to prepare for a job interview at Broadacres Housing Association
✨Showcase Your Organisational Skills
As an Administration Assistant, your ability to manage multiple tasks is crucial. Prepare examples of how you've successfully organised projects or managed competing priorities in the past. This will demonstrate your capability to handle the dynamic nature of the role.
✨Familiarise Yourself with Relevant IT Packages
Since the job requires proficiency in various IT tools like QL, Word, Excel, PowerPoint, and Publisher, make sure you brush up on these applications. Be ready to discuss your experience with them and how you've used them in previous roles.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service, think of situations where you've effectively handled enquiries or resolved issues. Practising these scenarios can help you articulate your communication skills and your approach to providing excellent service.
✨Understand Data Protection Compliance
Since the role involves handling confidential information, it's important to show your understanding of data protection legislation. Brush up on key principles and be prepared to discuss how you ensure compliance in your work.
