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- Tasks: Be the first point of contact for clients, handling claims efficiently and supportively.
- Company: Join a dynamic team in Tamworth focused on outstanding customer service.
- Benefits: Enjoy competitive salary, flexible working, 29 days holiday, and financial wellbeing perks.
- Why this job: Make a real impact in a fast-paced environment with opportunities for growth and training.
- Qualifications: Excellent customer service skills and ability to multitask in a busy setting.
- Other info: Join a supportive team and benefit from ongoing training paid by the company.
Benefits:
- Competitive salary plus performance related bonus
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- Referral bonus scheme
- Enhanced parental leave
- Enhanced sick pay
- Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
- Talk to us about flexible working
- VIP Awards – colleague recognition scheme
- Cycle to work scheme
- Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
- Steer Academy provides accredited ongoing training – paid for by the business
- Opportunities for career progression
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment? We are looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team based in Tamworth. In this role, you will be the first point of contact for new clients and work providers, ensuring a fast, efficient, and supportive claims handling experience over the phone and via email.
Key Responsibilities:
- Delivering outstanding customer service to all clients and work providers.
- Provide fast, efficient and accurate service to insurers and customers.
- Handling multiple tasks efficiently while maintaining attention to detail.
- Working collaboratively within a team to meet company service standards.
- Ensuring accurate and up-to-date administration of customer files across multiple platforms.
- Managing the customer experience journey, including enquiries, complaints and resolutions.
What We’re Looking For:
- Excellent customer service skills – a friendly and professional approach to assisting clients
- Ability to multitask – managing multiple enquiries and cases simultaneously
- Good organisational skills – ensuring claims are processed efficiently
- A fast-paced mindset – thriving in a busy environment without compromising service quality
Why Join Us?
- Competitive salary and benefits package
- Opportunities for career development and training
- A supportive and friendly team environment
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you.
Customer Experience Advisor - FNOL employer: Steer Automotive Group Ltd
Contact Detail:
Steer Automotive Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - FNOL
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Experience Advisor role. Understanding the specifics of delivering outstanding customer service and managing multiple tasks will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Showcase your ability to thrive in a fast-paced environment. Think of examples from your past experiences where you successfully managed high-pressure situations while maintaining quality service, as this will resonate well with our team.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company. Asking about career progression opportunities or training initiatives shows that you are serious about your professional development and aligns with our values.
We think you need these skills to ace Customer Experience Advisor - FNOL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role of a Customer Experience Advisor. Use specific examples that demonstrate your ability to handle multiple tasks and provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your excellent organisational skills and your experience in managing customer enquiries and complaints. This will show that you understand the importance of maintaining attention to detail while multitasking.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to join the Central Claims team. Mention why you are drawn to this position and how you can contribute to delivering an outstanding customer experience.
How to prepare for a job interview at Steer Automotive Group Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering outstanding customer service, be prepared to share specific examples of how you've successfully assisted clients in the past. Highlight your friendly and professional approach.
✨Demonstrate Your Multitasking Ability
The job requires managing multiple enquiries simultaneously. During the interview, discuss situations where you effectively handled several tasks at once without compromising quality. This will show that you can thrive in a fast-paced environment.
✨Emphasise Your Organisational Skills
Talk about your methods for staying organised, especially when dealing with claims and customer files. Mention any tools or techniques you use to ensure efficiency and accuracy in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations, such as complaints or complex enquiries. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
