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For Companies At a Glance
- Tasks: Engage with clients, resolve queries, and enhance customer satisfaction daily.
- Company: Join an award-winning digital marketing agency focused on driving client success.
- Benefits: Enjoy company trips, team-building days, and a competitive salary.
- Why this job: Perfect for those seeking career growth in a supportive, energetic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Fast-track your career to leadership with our dedicated training and development.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to take the next step in your career? If you thrive in a fast-paced, customer-focused role and want a clear path to leadership, this opportunity is for you! We’re looking for a Customer Service Executive to join a growing team where hard work is recognised, development is a priority, and training is fully provided. This role is perfect for someone with a footing in client service experience—whether in hospitality, front desk, retail, or any customer-facing role—who is hungry for career progression. Join a supportive, energetic team where hard work is recognised and rewarded - with company trips, team-building days, and exciting career growth opportunities. If you love working with people and want a role where you can truly make an impact, we’d love to hear from you!
The Role at a Glance:
- Onsite Dorking Head Office Based
- Competitive Market Salary
- Plus Benefits Including Company Trips, Vouchers, Team Building Days and More
- Full Time - Permanent
- Hours: 8.45am - 5pm
Culture: Work Hard, Be Rewarded
Company: National Leading Digital Marketing Agency specialising in organic search
Your Background / Skills: Customer Service, Client Relationship Building, Excellent Communication, Organised, Ambitious, Positive.
About us: Founded in 2012, we’re an award-winning SEO marketing agency driving affordable, high-impact websites for businesses across the UK. We are a certified Google Partner, and are committed to building sustainable digital growth through tailored strategies.
What sets us apart? Our promise: first-page Google visibility for every client. With specialised methods, cutting-edge tools, and expert teams, we boost online visibility for our clients time and again. With over 12 years of experience, we’ve built a tight-knit team that’s been with us from the beginning, embodying our ‘work hard, be rewarded’ ethos. Our developers, Account Managers, and nationwide clients all contribute to a shared vision of success. We’re a supportive team that celebrates hard work with growth opportunities, team rewards, and personal milestones. Positive, professional, and client-focused—together, we create results.
The Customer Service Executive Opportunity:
We are on the hunt for a proactive and client-focused Customer Service Executive to join our team. This role is pivotal in building strong relationships with our clients through regular phone and email communication. As Customer Service Executive, you will be responsible for enhancing client engagement, addressing enquiries, and ensuring they maximise the value of our products and services. Your efforts will contribute to client retention, satisfaction, and business growth through upselling and referrals.
Our culture is all about working hard and being rewarded. As part of our seven-team development team, our client support team collaborates closely to deliver outstanding results—while having fun along the way. We offer company trips, vouchers, and prizes as part of our in house recognition scheme, alongside regular (monthly) 1:1s, team-building days, and monthly meetings. With big growth plans for 2025, there’s huge potential for career progression, and we make sure our team enjoys the journey—Friday office drinks included!
What your day might look like:
- Delivering outstanding customer service by maintaining regular client contact via phone and email
- Fostering strong relationships with clients, ensuring they engage effectively with our products and services
- Educating clients on the benefits of their services and encouraging website interaction
- Accurately recording client interactions and maintaining up-to-date tracking systems
- Analysing data from trackers to generate insightful internal reports
- Conducting phone surveys to gather key client insights and feedback
- Coordinating website updates and amendments with internal departments
- Collaborating across teams to ensure service excellence, meeting company SLAs
- Managing and resolving client service queries efficiently through phone and email
- Providing clients with SEO performance reports in partnership with the SEO team
- Acting as the primary point of contact between Promote UK and its client base
- Driving client retention and satisfaction while identifying opportunities for referrals and upselling
About you:
- Proven experience in client liaison, customer service, or account management
- Excellent verbal and written communication skills with a warm and professional approach
- Strong problem-solving skills with the ability to resolve queries effectively and efficiently
- Target-driven mindset with the ability to meet and exceed performance goals
- Exceptional organisational skills and attention to detail
- Proactive and self-motivated with a customer-first attitude
- Proficient in Microsoft Office Suite, including Word and Excel
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Customer Service Executive - Full Training / Career Growth employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Full Training / Career Growth
✨Tip Number 1
Familiarise yourself with our company culture and values. Since we emphasise a 'work hard, be rewarded' ethos, showcasing your alignment with this mindset during any interactions can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved client issues or enhanced customer satisfaction, as these stories will resonate well with our team.
✨Tip Number 3
Demonstrate your proactive attitude by asking insightful questions about the role and the team during any interviews. This shows your genuine interest in the position and your eagerness to contribute positively to our client relationships.
✨Tip Number 4
Highlight your organisational skills and attention to detail. Given that the role involves maintaining accurate records and tracking client interactions, sharing how you've successfully managed similar tasks in the past will be beneficial.
We think you need these skills to ace Customer Service Executive - Full Training / Career Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client-facing roles. Use specific examples that demonstrate your communication skills and ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with their values of hard work and client focus, and express your eagerness for career growth.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, organisation, and a customer-first attitude. These are key traits they are looking for in a Customer Service Executive.
Showcase Your Achievements: Include any quantifiable achievements from previous roles, such as improving customer satisfaction scores or successfully managing client accounts. This will help you stand out as a strong candidate.
How to prepare for a job interview at RecruitmentRevolution.com
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service, whether in retail, hospitality, or any client-facing position. Share specific examples of how you handled challenging situations and maintained positive relationships with clients.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate effectively with clients over the phone and via email.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer issues. This will show your potential employer that you can think on your feet and handle queries efficiently, which is crucial for a Customer Service Executive.
✨Express Your Ambition for Career Growth
This role offers a clear path to leadership, so convey your enthusiasm for career progression. Discuss your long-term goals and how you see yourself growing within the company, aligning with their 'work hard, be rewarded' culture.
