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For Companies At a Glance
- Tasks: Support customers via phone and email, resolving queries efficiently.
- Company: Join an award-winning team known for exceptional customer service.
- Benefits: Enjoy hybrid working, career development, and a competitive benefits package.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: This is a 12-month fixed-term contract based in West Malling, Kent.
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you.
The Role
As a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service.
Responsibilities:
- Provide helpdesk support and advice via email and telephone
- Navigate internal systems and processes with confidence
- Liaise with data providers to ensure smooth order fulfilment
- Investigate and resolve customer queries efficiently
- Maintain high service levels and meet key performance targets
- Take ownership of queries and follow up appropriately
- Work towards achieving consistent excellence in customer service
You will need:
- Strong verbal and written communication skills
- Ability to multi-task and work under pressure
- A detail-oriented and organised approach
- Problem-solving skills and a commitment to superior service
- Ability to work independently and as part of a team
- Proficiency in Microsoft Teams, Word, Excel, and Outlook
What We Offer
- Salary: £24,000 per annum
- Hybrid Working: Balance work-from-home and office days
- Career Development: Training and growth opportunities
- Competitive Benefits Package
FTC Customer Service Advisor employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTC Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate your passion for delivering outstanding service.
✨Tip Number 2
Practice common customer service scenarios that may come up in the role. Think about how you would handle difficult customers or resolve queries efficiently, as showcasing your problem-solving skills will be crucial.
✨Tip Number 3
Brush up on your knowledge of Microsoft Teams, Word, Excel, and Outlook. Being proficient in these tools will not only help you in the role but also show us that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can give you an edge in understanding how to fit in and excel in the role.
We think you need these skills to ace FTC Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your problem-solving skills and ability to communicate effectively, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries in the past and how you thrive in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Teams, Word, Excel, and Outlook. These technical skills are essential for the role and should be prominently featured.
Showcase Your Teamwork: Demonstrate your ability to work both independently and as part of a team. Provide examples of past experiences where you successfully collaborated with others to achieve customer satisfaction.
How to prepare for a job interview at Insight Select
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Prepare examples from your past experiences where you successfully resolved issues. This will highlight your problem-solving skills and commitment to superior service.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and any recent achievements can help you tailor your responses and show that you are genuinely interested in being part of their team.
✨Demonstrate Your Organisational Skills
Since the role requires a detail-oriented and organised approach, be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
