Controls Specialist

Business Unit: Business Controls Office - Commercial

Salary Range: £44,800 - £56,000 per annum DOE + red-hot benefits

Location: Hybrid - With monthly travel required to Hub or office

Contract Type: Permanent

Live for the weekday. Live a life more Virgin.

Our Team

The Product Governance & Enterprise Reporting team forms part of Business Controls and exists to enable safe and sustainable growth. As our first line of defence across products and services, we are committed to driving risk excellence and are passionate about ensuring good outcomes for our customers through strong product governance. We are starting an exciting journey to grow our team who work closely with Virgin Money commercial business teams on their design, in-life changes, monitoring, risk and fair value assessment across our products and services.

What you’ll be doing

• Embedding efficient and evidence-based product management practices, allowing us to demonstrate adherence to the Conduct Risk Framework, Product Development & Product Monitoring Policy and Product and Consumer Duty control standards.
• As a first Line risk professional, undertake efficient, evidence-based quality assurance over VM’s Product and Fair Value Assessments (FVA’s) to help us evidence the right outcomes for our customers.
• Support regular product monitoring routines to identify potential harms to our customers and driving issue resolution.
• Support the evolution of VM’s product governance frameworks, with management of controls for all new products, or changes to products across VM’s three lines of defence.
• Own the VM product inventory, product governance SharePoint sites and framework guidance procedures.
• Support business units with all aspects of Consumer Duty requirements.
• Delivery of timely, accurate and succinct risk reporting outputs through executive governance.
• Engaging with key stakeholders professionally and with integrity to generate productive working relationships at all levels of seniority.

We need you to have

• A passion for the customer and great customer outcomes.
• Consumer Duty and/or Product Governance Frameworks experience.
• Practical experience of working within a risk and control environment and a strong understanding of Risk Management Frameworks, with particular emphasis on Conduct Risk.
• A focus on detail along with the ability to present your findings to a senior audience in a clear and concise manner.
• The ability to build effective relationships and the confidence to adapt these skills to communicate with a variety of peers and senior stakeholders across the Group.

It’s a bonus if you have but not essential

• In-depth regulatory and business practices knowledge relating to at least one Commercial Product.
• Experience in establishing an assurance framework.
• University Degree or equivalent Financial Services industry experience.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we’re able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.