Customer Service Expert (Inbound calls and Administration)

Kick Start Your Customer Service Career with Aviva Customer Service Expert – Starting salary between £24,200 – £27,300 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £31,200. Allocated shift pattern between 08:00 – 18:00 Monday – Friday We are looking for customer service and/or administration candidates, to support with customer requests within our Wealth Teams. In this role, you will ensure a high-quality service is always given to our customers, providing an excellent standard of general admin and service support. As a Platform Customer Service Expert, you must be flexible in your approach and able to prioritise tasks with ease. This is a fast-paced role with fantastic opportunities for growth and development. A bit about the job: Provide an excellent standard of customer service to all customers Take personal ownership and responsibility for resolving enquiries from customers – this may involve handling complaints Effectively communicate with internal and external customers by telephone, e-mail or in writing Help review, develop, and change to work practices to give a great customer experience Aviva works flexibly; you can be based at our Sheffield office and will spend time working at home. Skills and experience we’re looking for: Previous experience in an administrative and/or customer service/financial services role. Ability to organise and prioritise workload whilst remaining flexible. Excellent communication and numerical skills. IT literate. Please note this job role is not sponsorable under the Home Office points based system. What you’ll get for this role: Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200 Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further – Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please email Martin.toth@aviva.com