Business Support Analyst I

We place a premium on meeting our customers\’ high expectations of our products. Through contracted support services, our support team plays a key role in post-implementation processes, as well as in the longer-term customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to the ITIL v3 framework of Service Transition, Service Operations, and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in IT services but has strong potential to provide exemplary support service to Sequel’s highly valued clients, putting the clients’ needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied. Working within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products. Utilize IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests. Undertake administrative tasks needed to deliver support services to the clients. Escalate/engage with Technical Support, Development, and Service Delivery Management teams as required. Have a basic awareness knowledge of some business processes and associated products which Sequel sells to help clients deliver their business processes. Develop an understanding of customers’ business and operational environment. Assist with the creation of help center articles to support both business and technical understanding. Ensure that any risks are raised with senior management or via standard process. Ensure that clients’ data is secure and properly managed. Qualifications A formal tertiary qualification, preferably a completed degree in computer science, business information systems, or similar. Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders. An aptitude for problem-solving and client engagement – demonstrate ability to investigate and resolve a variety of software issues; from business process focused to more technical and database issues. Able to manage own workload and manage expectations of stakeholders. Confidence to seek support from peers and management as required. Good grasp of Microsoft Office. Prior knowledge of SQL database query writing. Some experience working in the insurance industry (especially London Market – Underwriting and/or Broking). Proficient with SQL Server Query Analyzer. Exposure to web technologies – IIS / CSS / XML. About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you\’ll have the chance to use your voice and build a rewarding career that\’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring, and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations. Job Info Job Identification 309 Job Category Customer Support Posting Date 01/03/2025, 02:00 PM Job Schedule Full time Locations London, United Kingdom Work Arrangement Hybrid Division Specialty Business Solutions Projected End Date 03/12/2025 Legal Employer Sequel Business Holdings Limited #J-18808-Ljbffr