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For Companies At a Glance
- Tasks: Support clients by resolving application and system issues while adhering to ITIL processes.
- Company: Join Sequel Business Solutions, a leader in insurance software with 25 years of expertise.
- Benefits: Gain valuable experience in a supportive team environment with opportunities for growth.
- Why this job: Be part of a dynamic team that prioritizes client satisfaction and continuous improvement.
- Qualifications: Ideal for recent grads in computer science or business info systems with problem-solving skills.
- Other info: Opportunity to work with cutting-edge technology and develop your career in the insurance sector.
The predicted salary is between 28800 - 42000 £ per year.
We place a premium on meeting our customers\’ high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.
The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in IT services who has strong potential to provide an exemplary support service to Sequel’s highly valued clients putting the clients’ needs at the forefront of everything Sequel does.
Responsibilities
- Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied
- Working within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products
- Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests
- Undertake administrative tasks needed to deliver support services to the clients
- Escalating/engaging with Technical Support, Development and Service Delivery Management teams as required
- Have a basic awareness knowledge of some business processes and associated products which Sequel sells to help clients deliver their business processes
- Developing an understanding of customers’ business and operational environment
- Assisting with the creation of help centre articles to support both business and technical understanding
- Ensure that any risks are raised with senior management or via standard process
- Ensure that clients’ data is secure and properly managed
Qualifications
- A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
- Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
- An aptitude for problem-solving and client engagement – demonstrate ability to investigate and resolve a variety of software issues; from business process focused to more technical and database issues
- Able to manage own workload and manage expectations of stakeholders
- Confidence to seek support of peers and management as required
- Good grasp of Microsoft Office
- Prior knowledge of SQL database query writing
- Some experience working in the insurance industry (especially London Market – Underwriting and/or Broking)
- Proficient with SQL Server Query Analyser
- Exposure to web technologies – IIS / CSS / XML
Job Info
- Job Identification 310
- Job Category Customer Support
- Posting Date 01/03/2025, 02:04 PM
- Job Schedule Full time
- Locations London, United Kingdom
- Work Arrangement Hybrid
- Division Specialty Business Solutions
- Projected End Date 03/12/2025
- Legal Employer Sequel Business Holdings Limited
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Business Support Analyst I employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Analyst I
✨Tip Number 1
Familiarize yourself with the ITIL v3 framework, as this role emphasizes adherence to its principles. Understanding how Service Transition, Service Operations, and Continuous Service Improvement work will give you a solid foundation for the responsibilities you'll be handling.
✨Tip Number 2
Brush up on your SQL skills, especially if you have prior knowledge of SQL database query writing. Being able to demonstrate your ability to write queries and analyze data will set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of the insurance industry, particularly the London Market. Familiarity with underwriting and broking processes will help you relate better to clients and understand their needs.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Be prepared to discuss specific examples where you've successfully resolved issues, whether technical or business-related, to demonstrate your aptitude for client engagement.
We think you need these skills to ace Business Support Analyst I
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Business Support Analyst I position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Even if you have little experience in IT services, emphasize any relevant coursework, projects, or internships that demonstrate your problem-solving skills and ability to engage with clients. Mention any exposure to the insurance industry, especially in the London Market.
Showcase Communication Skills: Since effective communication is key in this role, provide examples in your application that showcase your ability to communicate with both technical and non-technical stakeholders. This could be through previous work experiences or academic projects.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the job posting to ensure your application stands out to hiring managers.
How to prepare for a job interview at Verisk
✨Understand the ITIL Framework
Since the role emphasizes adherence to the ITIL v3 framework, familiarize yourself with its principles. Be prepared to discuss how you can apply these concepts in a support role and improve service delivery.
✨Showcase Your Problem-Solving Skills
Demonstrate your aptitude for problem-solving by preparing examples of past experiences where you successfully resolved issues. Highlight your ability to investigate both technical and business process-related problems.
✨Communicate Effectively
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you will need to interact with both technical and non-technical stakeholders.
✨Familiarize Yourself with SQL
Since prior knowledge of SQL database query writing is required, brush up on your SQL skills. Be ready to discuss your experience with SQL Server Query Analyser and how you've used it in previous roles.
