Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by managing service requests and coordinating with engineering teams.
- Company: Join Magdalene, a top telecom services supplier in the UK and Ireland.
- Benefits: Enjoy 25 days leave, a matched pension scheme, and health cash plans.
- Why this job: Fast-paced environment with opportunities for growth and teamwork.
- Qualifications: Strong customer service skills and computer literacy are essential.
- Other info: Open to diverse applicants, including those from military backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Exciting opportunity at Magdalene! Join our Service Team as a Service Management Specialist at our 24x7 Service Management Centre in St Ives, Cambridgeshire. This is initially a 6-month fixed-term contract with the possibility of permanency.
Shift Pattern: Monday to Friday, 09:00 - 17:00
Who are we? Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the market. Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
The role & responsibilities:
In this full time, permanent role, you will be part of a team supporting our 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our engineering teams to enable customer updates and timely issue resolution. This role will fit within Magdalene's Service Management team where the pace is fast, and no two days are the same. You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLAs.
You will:
- Receive customer requests / tickets and raise cases on our CRM Field Service Lightening
- Provide regular updates to external customers on the progress of faults
- Prioritise each fault to meet SLAs including resource management
- Meet our customers SLAs within the contracted timescales
- Control and direct our field engineers and spares deliveries
- Ensure our Field Engineers complete outstanding fault reports
- Maintain internal reports following engineer visits
- Arrange and coordinate access for various suppliers providing services
What we need from you:
- Outstanding customer service skills: you are someone that our customers and your fellow colleagues can rely on to ensure work is completed to the highest standard.
- A positive attitude to overcome any obstacles that come your way, allowing you to build lasting relationships with our customers and engineers.
- Excellent communicator both written and verbal.
- Helpful individual who always uses their own initiative to solve tricky problems.
- Working under pressure and meeting tight deadlines.
- Computer literacy (including Excel and Outlook) is essential for this role, and you must be enthusiastic at learning new products, systems and processes.
About The Company
Why choose us? We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Enhanced Family Leave
Inclusiveness
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process. As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
Service Management Specialist in St. Ives, Cambridgeshire employer: M Group Services Limited T/A Magdalene Limited
Contact Detail:
M Group Services Limited T/A Magdalene Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Specialist in St. Ives, Cambridgeshire
✨Tip Number 1
Familiarise yourself with the telecom services industry, especially focusing on the specific services offered by Magdalene. Understanding their operations and customer base will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've successfully resolved issues under pressure, as this is crucial for the Service Management Specialist position.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since you'll be providing updates to customers and coordinating with field engineers, being able to convey information clearly and effectively is key.
✨Tip Number 4
Demonstrate your ability to work collaboratively in a fast-paced environment. Prepare to discuss how you've worked with teams in the past to meet tight deadlines and ensure customer satisfaction, as this aligns with the role's responsibilities.
We think you need these skills to ace Service Management Specialist in St. Ives, Cambridgeshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Management Specialist position. Tailor your application to highlight relevant experience and skills that match what Magdalene is looking for.
Highlight Customer Service Skills: Since outstanding customer service skills are crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to handle customer requests effectively and maintain strong relationships.
Showcase Communication Abilities: As excellent written and verbal communication is essential, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific skills and experiences that align with the job description. Mention your computer literacy, ability to work under pressure, and any relevant experience in service management or telecommunications.
How to prepare for a job interview at M Group Services Limited T/A Magdalene Limited
✨Showcase Your Customer Service Skills
As a Service Management Specialist, outstanding customer service is key. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your ability to build relationships and provide excellent support.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced and how you overcame them. Highlight your initiative and creativity in solving tricky problems, as this role requires a proactive approach to service management.
✨Familiarise Yourself with CRM Tools
Since you'll be using Field Service Lightning and other CRM systems, it’s beneficial to have a basic understanding of these tools. If possible, practice navigating similar software to show your computer literacy during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to work under pressure and meet tight deadlines. Think of scenarios where you had to prioritise tasks effectively and manage resources to meet SLAs, and be ready to share those experiences.
