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- Tasks: Manage orders using SAP, ensuring smooth client interactions from enquiry to delivery.
- Company: Join a leading manufacturing company dedicated to supporting scientists and medical professionals globally.
- Benefits: Enjoy 27 days holiday, private medical insurance, and a generous pension scheme.
- Why this job: Be part of a close-knit team focused on continuous improvement and employee well-being.
- Qualifications: Experience with SAP and order management, plus strong analytical and customer service skills required.
- Other info: Flexible office hours and opportunities for personal development courses available.
The predicted salary is between 28000 - 32000 £ per year.
This is an exciting opportunity to join a successful manufacturing company that provides specialist solutions to scientists and medical professionals worldwide. Based near Southampton, you'll be part of a company committed to continuous improvement both in its processes and customer service. Employees are at the heart of the business, and their well-being and professional development are top priorities.
Working in a close-knit team of four, you will play a pivotal role in ensuring seamless client interactions, from the initial enquiry through to final delivery.
Role OverviewWhat to Expect:
- Use SAP to manage orders from initial processing to invoicing and dispatch.
- Handle orders from a diverse range of public sector and commercial scientific organisations across the UK and Ireland.
- Respond to customer queries, primarily via email, with occasional phone interactions.
- Manage and resolve price discrepancies.
- Process complex orders, including bespoke deliveries, special requirements, and specifications.
- Coordinate with courier companies and clients regarding special delivery requirements.
- Work closely with internal teams, including finance, logistics, account management, and the US-based manufacturing team.
- Investigate customer complaints and implement continuous improvement strategies to enhance satisfaction.
- Utilise ChatGPT and AI tools to improve efficiency and productivity.
- Adhere to ISO standards and procedures.
- Confident user of SAP software with experience in order management.
- Proficient in Excel, CRM systems, Teams, e-commerce platforms, and live chat.
- Strong commercial awareness and understanding of supply chain challenges.
- Analytical and problem-solving mindset, with the ability to take initiative and collaborate effectively.
- Customer-focused with a proactive approach to service excellence.
- Experience in supply chain, order fulfilment, operations, logistics, or customer support within a commercial environment.
- Flexible team player with a willingness to support other departments when needed.
- Comfortable working in a small, dynamic team.
- Growth mindset with a passion for learning and professional development.
- Salary: £35,000 - £40,000
- Location: Office-based with some flexibility
- Hours: Monday to Friday, 9:00 AM - 5:30 PM (1-hour lunch break)
- Perks & Benefits:
- 27 days holiday plus bank holidays
- Private Medical Insurance
- Life Assurance with EAP Programme
- A range of health and well-being initiatives
- Generous pension scheme
- Salary sacrifice Cycle to Work scheme with secure bike storage and on-site showers
- Modern rest areas with private outdoor space for summer use
- On-site parking with EV charging available
- Fund for personal development courses
This is a fantastic opportunity to join a customer-centric company that values its employees and is always striving for excellence.
Interview Process- Initial interview with Sharon at Harper Evans Recruitment
- Informal 30-minute Teams interview with the recruiting managers
- Face-to-face meeting with the managers and MD
- Meet your future team members
- Job offer
Apply today; interviews start 25 March 2025.
SAP Order Management Specialist in Southampton employer: Harper Evans Recruitment
Contact Detail:
Harper Evans Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Order Management Specialist in Southampton
✨Tip Number 1
Familiarise yourself with SAP order management processes before the interview. Understanding how to navigate the software and manage orders will demonstrate your readiness for the role and show that you’re proactive.
✨Tip Number 2
Brush up on your knowledge of supply chain challenges and customer service excellence. Be prepared to discuss how you've tackled similar issues in the past, as this will highlight your problem-solving skills and commercial awareness.
✨Tip Number 3
Practice using AI tools like ChatGPT to improve efficiency in customer interactions. Being able to showcase how you can leverage technology to enhance productivity will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience working in small teams. Highlight examples where you’ve collaborated effectively with colleagues from different departments, as teamwork is crucial in this role.
We think you need these skills to ace SAP Order Management Specialist in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP and order management. Include specific examples of how you've handled customer queries and managed orders in previous roles, especially in a commercial environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your customer-focused approach and your ability to work in a small team. Mention your growth mindset and willingness to learn.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel, CRM systems, and any experience with AI tools like ChatGPT. This will demonstrate your capability to improve efficiency and productivity in the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've resolved customer complaints or managed complex orders. This will illustrate your analytical mindset and proactive approach to service excellence.
How to prepare for a job interview at Harper Evans Recruitment
✨Showcase Your SAP Expertise
Make sure to highlight your experience with SAP during the interview. Be prepared to discuss specific examples of how you've managed orders and resolved discrepancies using the software, as this is a key requirement for the role.
✨Demonstrate Customer Focus
Since the company values customer service, be ready to share instances where you've gone above and beyond to assist clients. Discuss how you handle customer queries and complaints, showcasing your proactive approach to service excellence.
✨Emphasise Team Collaboration
This role involves working closely with various internal teams. Talk about your experiences in collaborative environments and how you've supported colleagues in achieving common goals, especially in a small team setting.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss specific challenges you've faced in order management or supply chain processes and how you successfully navigated them.
