Travel Consultant (Groups)

Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About the Role

The role requires an individual who is looking for an opportunity to help CTM grow its sports business. Sports has been a strong focus for CTM in the last few years and we work with professional teams and organisations to deliver a seamless travel solution. The culture of the organisation is dynamic and committed to implementing new ideas from within that will benefit our loyal client base. This role will require a person that embraces the challenge of working within a competitive industry. A determined and enthusiastic person will in turn receive positive support and encouragement from everyone within the organisation to successfully grow the business.

Our Sports Groups Operations Executives work closely with their colleagues, Team manager and the wider CTM Sports team to ensure the highest level of service for CTM Sports customers. The focus of the role is to provide efficient and professional group travel coordination and project management services, supported by our technology, to maximize value and ROI for our customers.

This is a fantastic opportunity for someone working in a similar role within an agency or TMC, or with solid experience in groups on the airline side and with the drive to take on a new challenge.

Skills & Experience

• At least 5 years groups experience
• Excellent organisational skills
• GDS competent (preferably Sabre), ideally educated to BA/VA 1 and 2 standards.
• Experienced in handling complex travel programmes
• Experience in using Smartsheets
• A good team player but also able to work autonomously and take ownership and responsibility for own projects
• Adept at using Microsoft Office (Word, Excel and PowerPoint)
• Very good verbal and written communication skills
• Some event registration software experience preferred but not essential (preferably EventsAir)
• Flexible, prepared to work occasional unsociable hours during events, including weekends
• Positive, can-do attitude
• Ability to problem solve and prepared to make decisions when necessary
• Additional languages are not required but would be highly beneficial

Required of all CTM Positions

• Embrace CTM’s core values of Connect, Evolve, Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Why CTM?

Reward & Recognition CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.