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- Tasks: Support the Store Manager and ensure excellent customer service in a fast-paced fashion store.
- Company: Join the British Heart Foundation, a leading charity making a huge environmental impact.
- Benefits: Enjoy 38 days annual leave, staff discounts, and access to holistic support and wellness programmes.
- Why this job: Be part of a mission that funds life-saving research while developing your career in retail management.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
- Other info: Flexible hours required, including weekends and bank holidays; part-time role with a permanent contract.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our fashion store team in Sidmouth.
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. This role is a part-time 28 hours on a permanent contract. Due to the volume of deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
Whats important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (with the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Wagestream - claim early access to your wages as you earn them
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discount options for gym membership
- Discounts with a range of retailers
Ready to apply? To apply, please follow these simple steps: Click the Apply button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager in Sidmouth employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Sidmouth
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding life-saving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Highlighting your ability to inspire and support a team will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and visual merchandising. Being able to discuss innovative ideas on how to maximise sales through both physical and digital channels will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Emphasising your willingness to adapt to the store's needs will show that you're a committed team player.
We think you need these skills to ace Assistant Store Manager in Sidmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your ability to deliver exceptional customer service and achieve retail standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the British Heart Foundation's mission. Mention specific examples of how you've inspired teams or maximised sales in previous roles.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, make sure to mention your availability in your application. This shows you understand the demands of the position.
Showcase Team Development Skills: Discuss any experience you have in recruiting or developing team members. The British Heart Foundation values an inclusive approach, so highlight how you've contributed to team success in the past.
How to prepare for a job interview at British Heart Foundation
✨Show Your Customer Service Passion
As an Assistant Store Manager, your ability to deliver exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your supervisory experience by discussing how you've inspired and supported team members in the past. Think of instances where you successfully motivated a team or resolved conflicts.
✨Understand the Brand Values
Familiarise yourself with the British Heart Foundation's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses that showcase your results-driven approach while maintaining the right ethical standards.
