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For Companies Key responsibilities
- Ownership of complaints from investigation to resolution.
- Dispute resolution and liaison with customers / colleagues / external businesses/FOS..
- Support of root cause analysis through identifying complaint issues, errors and breaches.
- Demonstrate flexibility to ensure the administration work within the team is completed satisfactorily, which includes DSARS, legal claims, complex queries, and quality assurance.
- Pro-actively contributes to the growth and development of the department, always viewing change as an opportunity to improve.
- Experience within a customer focused environment, this need not be complaintsspecifically but experience in regulated financial services is essential.
- Ability to investigate complex issues and getting to the root cause of the issue while putting things right.
- Ability to empathise with a customer and take full ownership of their complaint from end to end.
- We offer remote working if you are not in a commutable distance from Solihull or Cardiff, UK.
How you will be rewarded
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free breakfast, fruit, and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
Our customers are at the heart of everything we do, but we cant achieve our customer focused strategy without the right people in our team.
At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. Its the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Groups core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Care about the way we work.
Contact Detail:
Secure Trust Bank Ltd Recruiting Team
