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For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing store tasks.
- Company: Join one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Why this job: Fast-paced role with a focus on customer happiness and personal development.
- Qualifications: Experience as a key holder or supervisor is needed; a positive attitude is essential.
- Other info: Opportunity for training and advancement within the Travis Perkins Group.
Senior Store Assistant (keyholder) in Bolton
20 hours per week
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring
A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Accountability: you’ve taken charge in a previous role and are happy to step up when needed
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Store Assistant (keyholder) employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant (keyholder)
✨Tip Number 1
Familiarize yourself with Toolstation's product range and services. Understanding what we offer will help you engage with customers effectively and demonstrate your genuine interest in their projects.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about providing outstanding service.
✨Tip Number 3
Be prepared to discuss your experience with team supervision or keyholder responsibilities. Highlight any instances where you've taken charge or supported your colleagues in a retail environment.
✨Tip Number 4
Demonstrate your enthusiasm for the role and the company. Share why you want to work at Toolstation specifically and how you see yourself contributing to our team and culture.
We think you need these skills to ace Store Assistant (keyholder)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Senior Store Assistant (keyholder) at Toolstation. Highlight your relevant experience in customer service and any supervisory roles you've held.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to provide outstanding customer service, handle deliveries, and maintain store standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've contributed to a positive customer experience or taken on keyholder responsibilities in the past.
Show Your Commitment: In your application, express your reliability and flexibility. Toolstation values commitment, so share instances where you've gone above and beyond to support your team or customers.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your energy shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight any experiences where you went above and beyond to help customers, as this is crucial for the Store Assistant role.
✨Be Ready to Discuss Teamwork
Since you'll be supporting colleagues and possibly supervising them, be prepared to talk about your experience working in teams. Share specific instances where you took charge or helped others succeed.
✨Ask Insightful Questions
Show genuine interest in the company by asking questions about their operations, culture, and growth opportunities. This demonstrates that you're not just looking for any job, but are specifically interested in growing with Toolstation.
