Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical IT support and assist with various IT functions in a dynamic law firm.
- Company: Join a renowned global law firm with a strong reputation and established team.
- Benefits: Enjoy hybrid working, competitive salary up to £50,000, and fantastic perks.
- Why this job: Be part of a supportive culture while making a real impact in a fast-paced environment.
- Qualifications: Experience in IT support, especially in a law firm, and knowledge of Microsoft Office 365 required.
- Other info: Occasional travel may be needed; shift rotation from 08:00-20:00.
The predicted salary is between 36000 - 60000 £ per year.
Renowned global Law Firm is seeking to hire an IT Support Analyst to join a very established team of four in the London office. This role provides day-to-day technical IT support for the business and can assist with a wide range of other IT tasks and functions. Occasional travel is also required!
Salary to £50,000 per annum. Shift rotation hours from 08:00-20:00 (7.5 hour working day). Hybrid working (4 days in the office / 1 day remote). Fantastic benefits!
Key Responsibilities of the IT Support Analyst:- Provide 1st and 2nd line user support on all office applications including Microsoft Office 365, 8x8, Net Docs and Interaction.
- Ensure prioritisation and escalation processes are followed, liaising where necessary with the firms outsourced IT vendor and appropriate third parties, ensure that all incidents and requests are recorded within the firms IT ticketing system for monitoring and repetitive problem purposes.
- Conduct new joiner system set ups and deliver initial IT induction.
- Assist with conference room set ups, including video conferencing, AV setups and take-downs, and desk moves when requested.
- Mobile device support and administration to include telephone and voicemail support.
- Setting up and testing equipment, checking assets, and diagnosing faults.
- Previous experience providing technical support in a law firm.
- Good knowledge and understanding of Microsoft Office 365, 8x8, Net Docs, Aderant, Litera products and Interaction.
- Prior use of an IT ticketing system.
- Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment.
- Superb customer service skills with the ability to establish and maintain productive working relationships with all levels of staff.
Information Technology Support Analyst employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft Office 365 and Net Docs. Having hands-on experience or certifications in these applications can set you apart from other candidates.
✨Tip Number 2
Network with current or former IT Support Analysts in law firms to gain insights into their daily tasks and challenges. This can help you tailor your approach and demonstrate your understanding of the role during interviews.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking through common IT support issues that arise in a law firm setting. Being able to articulate how you would handle these situations can showcase your problem-solving skills.
✨Tip Number 4
Highlight your customer service skills during any discussions or interviews. Since this role requires establishing productive relationships with staff, demonstrating your ability to communicate effectively and empathetically will be crucial.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within a law firm. Emphasise your knowledge of Microsoft Office 365, 8x8, and any other specific tools mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your previous experience with technical support and how it aligns with the responsibilities outlined in the job description.
Showcase Customer Service Skills: Since superb customer service skills are crucial for this role, provide examples in your application that demonstrate your ability to maintain productive working relationships and handle high-pressure situations.
Highlight Attention to Detail: In your application, mention specific instances where your attention to detail made a difference in your previous roles. This could include successful troubleshooting or effective incident management using an IT ticketing system.
How to prepare for a job interview at Larbey Evans
✨Know Your Tech Inside Out
Make sure you're well-versed in the specific technologies mentioned in the job description, such as Microsoft Office 365 and 8x8. Be prepared to discuss your previous experiences with these tools and how you've used them to solve problems.
✨Demonstrate Customer Service Skills
Since this role requires superb customer service skills, think of examples where you've successfully helped users in a technical support capacity. Highlight your ability to communicate clearly and maintain positive relationships with colleagues.
✨Familiarise Yourself with IT Ticketing Systems
Understanding how to use an IT ticketing system is crucial for this role. If you have experience with any specific systems, be ready to explain how you used them to track incidents and requests effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past challenges you've faced in IT support and how you resolved them, especially in high-pressure situations typical of a law firm environment.
