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- Tasks: Lead the guest relations team to deliver exceptional service and resolve guest issues.
- Company: Join Park Plaza, a stylish hotel known for creating memorable experiences for guests.
- Benefits: Enjoy competitive salary, discounted hotel rates, 30 days holiday, and free meals.
- Why this job: Be part of a vibrant team that values trust, respect, and enthusiasm in a dynamic environment.
- Qualifications: Previous experience as a Duty Manager or Reception Manager is essential.
- Other info: Flexible working hours with 4 days on, 3 days off; access to gym discounts and more.
The predicted salary is between 30000 - 42000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Floor Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Duty Manager, you will receive:
- Salary: Competitive plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Duty Manager who:
- Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
- Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
- Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
- Will support the breakfast department in the morning
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Be available to work 4 days on, 3 days off
- Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as a Duty Manager/ Reception Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Duty Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to guest experience and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your ability to handle guest relations and resolve issues effectively. This will showcase your suitability for the Duty Manager role.
✨Tip Number 4
Be ready to highlight your leadership skills and how you've motivated teams in the past. As a Duty Manager, your ability to inspire and train staff will be crucial, so have relevant anecdotes at the ready.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hotel management, particularly any roles as a Duty Manager or Reception Manager. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed guest expectations.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed guest relations and resolved issues in previous positions, showcasing your commitment to service excellence.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Duty Manager role.
How to prepare for a job interview at Park Plaza
✨Showcase Your Guest Relations Skills
As a Duty Manager, your ability to connect with guests is crucial. Prepare examples of how you've gone above and beyond to enhance guest experiences in previous roles. Highlight any specific instances where you resolved issues effectively.
✨Demonstrate Leadership Qualities
Since you'll be leading the Night team, it's important to showcase your leadership skills. Discuss your experience in motivating and training team members, and provide examples of how you've inspired others to deliver exceptional service.
✨Familiarise Yourself with Hotel Operations
Make sure you understand the key operations of a hotel, especially Front Office and Night operations. Brush up on your knowledge of systems like Opera and Microsoft Office, as these will likely come up during the interview.
✨Emphasise Your Commitment to Safety and Standards
Health, safety, and security are paramount in the hospitality industry. Be prepared to discuss how you've ensured compliance with safety regulations in past roles and how you plan to maintain high standards at Park Plaza.
