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- Tasks: Manage strategic client relationships and oversee daily activities globally.
- Company: Join an elite global law firm known for its excellence and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be part of a team that prioritises client satisfaction and drives impactful initiatives.
- Qualifications: Experience in client relationship management, preferably in law or professional services.
- Other info: This role is perfect for proactive individuals ready to make a difference.
The predicted salary is between 48000 - 84000 £ per year.
This is an exciting opportunity with an elite global law firm. You will manage a portfolio of strategic clients, overseeing day-to-day client relationship activities globally. This role entails proactive engagement with clients, lead generation, strategic pitch support, financial analysis, client feedback management, and organising targeted client events. With a relentless focus on client satisfaction, you will collaborate closely with internal stakeholders and contribute to the overall success of the firm's global strategic client programme.
Responsibilities:
- Portfolio Management: Manage relationships with your clients, develop annual client plans, monitor financial performance, and ensure compliance with commercial terms.
- Lead Generation: Identify revenue-generating opportunities, build relationships, and leverage cross-selling opportunities within the portfolio.
- Strategic Pitches: Manage panel RFPs, pricing agreements, and global pitches in collaboration with internal teams.
- Client Feedback: Conduct regular feedback reviews and ensure timely actions are taken to address client concerns.
- Research & Intelligence: Analyse client businesses and market sectors, identify revenue opportunities, and disseminate key developments to client teams.
- Client Events & Inclusion: Organise client events aligned with strategic objectives, collaborate with internal teams, and support client inclusion initiatives.
- Best Practice: Share experiences, contribute to strategic projects, and collaborate with colleagues to develop and implement best practices.
Experience and Skills:
- Excellent client relationship management experience, preferably in a law firm or professional services environment.
- Strong strategic account planning and RFP management skills.
- Global perspective with the ability to work effectively across diverse cultures.
- Proactive, innovative, and results-oriented work style.
- Exceptional communication, influencing, and presentation skills.
- Team player with the ability to collaborate effectively with diverse teams.
- Strong prioritisation skills and the ability to add value in fast-paced environments.
This role offers a unique opportunity to drive client engagement initiatives and contribute to the success of the firm's Global Strategic Client Programme. If you are ready to take on this exciting challenge, please get in touch.
Senior Client Relationship Manager employer: Career Legal
Contact Detail:
Career Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Relationship Manager
✨Tip Number 1
Network with professionals in the legal and client relationship management sectors. Attend industry events, webinars, or local meetups to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends in client relationship management within law firms. Understanding current challenges and innovations can help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your strategic account planning and lead generation successes to demonstrate your fit for the role.
✨Tip Number 4
Research the firm’s existing client portfolio and recent initiatives. This knowledge will allow you to tailor your discussions and show how you can contribute to their global strategic client programme.
We think you need these skills to ace Senior Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly within law firms or professional services. Use specific examples that demonstrate your ability to manage portfolios and drive client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the firm. Emphasise your strategic account planning skills and provide examples of how you've successfully managed client relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in lead generation, financial analysis, and client feedback management. Use bullet points for clarity and ensure you relate these skills back to the responsibilities listed in the job description.
Showcase Cultural Awareness: Given the global nature of the role, mention any experience you have working across diverse cultures. This could include language skills, international projects, or collaboration with global teams, which will demonstrate your ability to thrive in a multicultural environment.
How to prepare for a job interview at Career Legal
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in managing client relationships, especially in a law firm or professional services environment. Highlight specific examples where you successfully developed client plans and improved client satisfaction.
✨Demonstrate Strategic Thinking
Since the role involves strategic account planning and lead generation, come equipped with examples of how you've identified revenue opportunities in the past. Discuss your approach to managing RFPs and how you collaborated with teams to win pitches.
✨Emphasise Communication and Collaboration
This position requires exceptional communication skills and the ability to work with diverse teams. Prepare to share instances where your influencing and presentation skills made a significant impact on client engagement or internal collaboration.
✨Research the Firm and Its Clients
Before the interview, take time to research the law firm and its key clients. Understanding their market sectors and recent developments will allow you to ask insightful questions and demonstrate your proactive approach to client relationship management.
