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For Companies At a Glance
- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's leading wine specialist, revolutionising retail.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team, learn about wine, and enhance your customer service skills.
- Qualifications: Passion for learning, excellent communication skills, and a full UK driving licence required.
- Other info: Permanent contract with 18 hours per week, including weekend work.
The predicted salary is between 18000 - 24000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Inverness are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount.
- Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 18 Hours Per Week (weekend work required).
- Start date: 17/02/25.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant employer: Majestic Wine
Contact Detail:
Majestic Wine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the products Majestic Wine offers. Knowing the range and being able to share your passion for wine will help you stand out during the interview process. Consider visiting the store to experience their customer service first-hand.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential customers in your local area. Whether it's through volunteering or part-time work, showing that you can deliver exceptional service will make a strong impression.
✨Tip Number 3
Prepare to discuss how you can contribute to driving sales performance. Think of specific examples from your past experiences where you've successfully maximised sales opportunities or improved customer loyalty.
✨Tip Number 4
Show your enthusiasm for learning by mentioning any relevant courses or qualifications you're pursuing, like the WSET qualification. This demonstrates your commitment to personal development and aligns with Majestic's values.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your ability to deliver exceptional customer service in your CV and cover letter. Provide specific examples of how you've gone above and beyond for customers in previous roles.
Demonstrate Passion for Wine: While wine knowledge is beneficial, showcasing your passion for learning about wine can set you apart. Mention any relevant experiences or courses, like WSET qualifications, that demonstrate your commitment to expanding your knowledge.
Highlight Teamwork and Initiative: Majestic Wine values teamwork and initiative. In your application, include examples of how you've successfully worked as part of a team and taken the initiative to improve processes or drive sales in past positions.
How to prepare for a job interview at Majestic Wine
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your commitment to learning and growing in the role.
✨Emphasise Customer Service Skills
Highlight your ability to deliver exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on customer experience.
✨Demonstrate Teamwork and Leadership
Discuss your experience working in teams and how you can support and motivate others. Mention any instances where you've taken the lead or helped junior team members, as this shows you can contribute positively to the store environment.
✨Prepare for Operational Questions
Be ready to discuss your understanding of retail operations, including stock management and store presentation. Think of ways you've improved processes in past roles, as this will show your proactive approach to optimising store performance.
