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- Tasks: Troubleshoot and resolve IT issues for users, including hardware and software support.
- Company: Join LA International, a leading global IT consultancy with award-winning recognition.
- Benefits: Enjoy competitive rates, onsite support, and opportunities for professional development.
- Why this job: Make a real impact in a progressive environment while enhancing your tech skills.
- Qualifications: Experience with Windows 10 troubleshooting and customer service skills required.
- Other info: Candidates with security clearance are preferred; travel within 25 miles of Leiston is necessary.
The predicted salary is between 30000 - 42000 £ per year.
6 Month contract initially
Based: Onsite in Leiston, Suffolk
Rate: Market rates (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
Key Responsibilities:
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers and mobile phones.
- Managing incident queues.
- Handling calls with customers, VIP user management.
- Vendor management.
- Responding in a timely fashion to reactive or proactive incidents.
- Recording and documenting incident tickets.
- Monitoring phones, emails, Microsoft Team chat for any incoming incidents.
- Management of Win-10 devices (MMD - Microsoft Managed Devices).
- Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
- Antivirus management (Defender/McAfee).
- Device movement from one desk to another as per requirement/project requirement.
- Unpacking and repackaging of laptop/desktop delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection.
- Help creating any technical project documentation, reporting and manuals.
- Building & deploying workstations (laptops/desktops) with the standard approved image.
- Providing Tech-Bar support for users queries/technical resolution.
- Hardware asset and CDM management.
- IT desk moves, patching, training/meeting room setup, loan laptop management & setup.
- Managing the IT kit retirement and moving the device to disposal area.
- Providing primary support for printers including replacing consumables.
- Active Directory group management, account unlocks and password resets.
Candidate should have UK Full Driving License as the associate is required to travel within multiple customer sites in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a site vehicle available onsite which will be provided to technician to use and travel within the required location.
Key Skills & Experience:
- Experience to troubleshoot issues on Windows 10 Operating systems.
- Knowledge in installing configuring Starlink satellite network devices.
- Experience in configuring iPhone/iPad.
- Creating or deleting IDs for joiner/leaver/mover on Azure portal.
- Knowledge in new Microsoft Team creation in Teams admin portal.
- L1 support knowledge of application & SharePoint.
- L1 support troubleshoot office apps.
- Effective communication skills.
- Ability to multitask and time management skills.
- Customer service experience.
- Proven strong written and verbal communication and interpersonal skills.
- Self-motivated and willingness to learn.
- Proven ability to work well with technical and non-technical staff across numerous areas.
- Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution.
- Excellent problem solving and root cause analysis skills.
- Proficiency in understanding, analysing and defining corrective actions for any tickets raised by users.
- Understanding of virtualization and environments ability to understand Intune administration.
- Knowledge on supporting conference room devices.
- Knowledge on managing cloud printing.
- Managing asset inventory.
- Desktop support experience on Microsoft Managed desktop environment.
- ITIL certifications or process knowledge.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with Windows 10 troubleshooting techniques, as this is a key requirement for the Desktop Support Engineer role. Brush up on common issues and solutions to demonstrate your expertise during any discussions.
✨Tip Number 2
Since the role involves managing incident queues and handling calls with customers, practice your communication skills. Be prepared to showcase how you can effectively manage customer expectations and resolve issues promptly.
✨Tip Number 3
Gain a solid understanding of Microsoft Managed Devices (MMD) and how to deploy workstations. This knowledge will be crucial in demonstrating your capability to handle the technical aspects of the job.
✨Tip Number 4
If you have experience with ITIL processes or certifications, make sure to highlight this in conversations. Understanding IT service management principles can set you apart from other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Desktop Support Engineer role. Focus on your troubleshooting abilities, customer service experience, and any specific technologies mentioned, such as Windows 10 and Microsoft Managed Devices.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for this position. Mention your experience with technical support, your problem-solving skills, and your ability to work independently and in a team.
Highlight Relevant Certifications: If you have any ITIL certifications or other relevant qualifications, make sure to include them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in troubleshooting Windows 10 issues, as this is a key part of the role. Brush up on your knowledge of VPNs, printers, and mobile devices, as well as any specific software mentioned in the job description.
✨Demonstrate Customer Service Skills
Since you'll be handling calls with customers and managing VIP users, it's crucial to showcase your customer service experience. Prepare examples of how you've effectively communicated with users and resolved their issues in the past.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about past experiences where you identified and resolved technical issues, and be ready to explain your thought process during those situations.
✨Show Your Willingness to Learn
The role requires self-motivation and a willingness to learn new technologies. Be prepared to discuss how you've approached learning in the past and express your enthusiasm for developing your skills further in this position.
