Assistant Spa Manager

Assistant Manager

SKINWORK is a new professional beauty brand. Find us featured in Harpers Bazaar, goop, Grazia, ES Magazine, Vogue, Stylist, Glamour “best facials in London” reviews.

As part of the management team at our flagship location, this position is focussed on leading by example, growing the treatment and retail business, treatment training, retail coaching, front of house management, operations management.

You should be sales focussed, professional, thorough, driven, passionate about skin care and focussed on achieving results in your role. A qualified beauty therapist is required for this role. Currently working at Assistant Manager level or Senior Therapist ambitious to progress.

The role:

80% of time in treatment, training, operations management:

• Leading by example with your professionalism, expertise and results
• Performing treatments, upselling, retailing and rebooking
• Coaching of the team to achieve their KPIs and thrive in their role
• Treatment training, ensuring consistently high standards
• Achieving business sales goals through strong re-bookings and retail
• Skin consultations and retailing to walk-in clients
• Overseeing operations and ensuring correct processes are followed

20% of time in front of house management:

• Scheduling client appointments, maximising treatment bookings through effective online appointment scheduling, re-bookings in-store and quick follow up of incoming client emails and calls
• Confidently managing client issues
• A keyholder, ensuring security processes followed by all team members

Essential experience:

• A qualified Beauty Therapist
• Strong skincare sales experience and results
• Spa/Clinic/Salon scheduling and operations experience
• A deep knowledge of skin issues, products and ingredients

Desirable experience:

• Treatment training
• Retail coaching
• People management and development experience

Your approach and attitude:

• Professional, reliable and a thorough approach to your work
• Hardworking, positive, solutions-focussed person
• Motivated to achieve sales and results
• We are an independent business so a “no job is too small” attitude is needed.
• Flexibility is a requirement to cover in case of sickness to ensure achievement of business budget.
• Attention to detail along with a proactive, driven and positive attitude are essential.

More info:

• Hours are full time 40 hours over four longer days (three days off per week) and will include weekends and evenings.
• Jumpsuit uniform provided
• Development opportunities

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Tips

Experience:

• Retail sales: 3 years (required)

Licence/Certification:

• NVQ Level 3 Beauty Therapy (required)

Work Location: In person