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- Tasks: Help customers via email, phone, and live chat with their queries.
- Company: Join a friendly fintech company in Farnborough that values customer service.
- Benefits: Earn £11.73-£12.80 per hour with flexible part-time shifts.
- Why this job: Great opportunity to enhance your customer service skills in a supportive environment.
- Qualifications: Previous customer service experience is a must; be friendly and self-driven.
- Other info: Shifts available on weekdays and weekends for work-life balance.
Part Time Customer Service Agent Location: Farnborough UK Team Salary: £11.73 per hour UK Team Shift Options: Monday 12pm-8pm & Saturday 9am-pm (15hrs) Monday 4pm-8pm & Saturday 8am-4pm (11.5hrs) Monday 10am-6pm & Saturday 12pm-8pm (15hrs) Friday 12pm-8pm & Saturday 8am-4pm (15hrs) Monday 4pm-8pm & Saturday 10am-6pm (11.5hrs) Friday & Saturday 12pm-8pm (15hrs) Friday 8am-4pm & Saturday 12pm-8pm (15hrs) US Team Salary: £12.80 per hour US Team Shift: Monday 5pm-9pm, Friday 5pm-9pm & Sunday 2pm-10pm (15.5hrs) My client based in Farnborough is a fintech company looking for an experienced and self-driven Part Time Customer Service Agent to join their friendly team. We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service. Daily Duties Answer email, phone & Live Chat queries. Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and child account ho…
Part Time Customer Service Agent employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Agent
✨Tip Number 1
Familiarize yourself with the fintech industry and the specific services offered by our company. This knowledge will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries via email, phone, and live chat. Being able to convey information clearly and empathetically is crucial for a Customer Service Agent.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences during the interview. Highlight specific situations where you successfully resolved issues or provided exceptional service to customers.
✨Tip Number 4
Show your flexibility regarding shift options. Since we have various shifts available, expressing your willingness to adapt to different schedules can make you a more attractive candidate.
We think you need these skills to ace Part Time Customer Service Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Part Time Customer Service Agent position. Understand the key responsibilities and required skills, such as strong customer service experience and technical query handling.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Include specific examples of how you've successfully handled customer queries or provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this fintech company and how your skills align with their needs. Be sure to express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mulberry Recruitment
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided excellent service to customers.
✨Familiarize Yourself with Fintech
Since the company is in the fintech sector, it’s beneficial to have a basic understanding of financial technology. Research common terms and trends in the industry to demonstrate your interest and knowledge.
✨Practice Common Scenarios
Prepare for role-play scenarios that may come up during the interview. Think about how you would respond to various customer inquiries, especially technical questions about the website and mobile app.
✨Be Ready to Discuss Availability
Since the position has specific shift options, be prepared to discuss your availability clearly. Show flexibility and willingness to work the shifts that best fit the team's needs.
