Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage emails, tickets, and calls while supporting product development.
- Company: Join a leading insurance company in Leicester with a focus on growth.
- Benefits: Enjoy flexible working, 27 days leave, pension, and private medical insurance.
- Why this job: Be part of a supportive team that values professionalism and diversity.
- Qualifications: Experience in insurance, strong customer service skills, and familiarity with insurance software required.
- Other info: Non-client-facing role ideal for those seeking a collaborative environment.
The predicted salary is between 28800 - 48000 £ per year.
Social network you want to login/join with: Customer Service Advisor Insurance Experience Required, Leicester col-narrow-left Client: IPS Group Location: Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: c26804ceaecd Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role. In this position, you’ll manage daily emails, tickets, and calls on the Helpdesk. You’ll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance. We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role. Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days’ annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds. #J-18808-Ljbffr
Contact Detail:
IPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Insurance Experience Required
✨Tip Number 1
Familiarise yourself with the specific insurance software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Brush up on your knowledge of FCA compliance and regulations. Being able to demonstrate your understanding of these aspects during the interview will show that you're serious about the role and the industry.
✨Tip Number 3
Prepare examples from your previous roles where you've successfully collaborated with teams or managed customer queries. Highlighting your problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of the insurance firm. Tailoring your conversation to reflect their commitment to professionalism and diversity can help you stand out as a candidate who aligns with their ethos.
We think you need these skills to ace Customer Service Advisor Insurance Experience Required
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry, particularly in broking or underwriting. Emphasise your customer service skills and any relevant software proficiency.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with managing emails, tickets, and calls, and how your skills align with the responsibilities outlined in the role.
Showcase Relevant Experience: In your application, provide examples of your previous work in customer service within the insurance sector. Highlight any experience with data analysis, report creation, and collaboration with teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at IPS Group
✨Showcase Your Insurance Knowledge
Make sure to brush up on your insurance terminology and concepts, especially those related to broking and underwriting. Being able to discuss industry trends or recent changes in regulations will demonstrate your expertise and commitment to the field.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your strong customer service skills. Think about specific situations where you resolved issues or improved customer satisfaction, as this role heavily relies on effective communication and problem-solving.
✨Familiarise Yourself with Relevant Software
Since familiarity with insurance software is essential, take some time to research the tools commonly used in the industry. If you have experience with specific software, be ready to discuss how you've used it to enhance your work efficiency.
✨Emphasise Team Collaboration
This role involves working closely with insurers, brokers, and internal teams. Be prepared to talk about your experience in collaborative environments and how you’ve contributed to team success in previous roles.
