Customer Service Specialist

The Customer Service Specialist position involves providing excellent customer service in the financial services sector. This entry-level role is based in Leeds and is ideal for candidates with a keen interest in finance and customer relations., * Handle customer inquiries via phone.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Identify and assess customer’s needs to achieve satisfaction.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Meet personal/customer service targets and call handling quotas.

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.

• Stay up-to-date with product knowledge and the financial services industry.

• Strong phone handling skills and active listening.

• Ability to adapt/respond to different types of characters.

• proven experience with high call volume.

• The ability to multitask, prioritise, and manage time effectively.

• Knowledge of CRM systems and practices is desirable.

• Able to work between 8am – 5.30pm (shift patterns)

• Can commit to 8 week (minimum) availability

• Late shifts available if preferred.

• Great rates of pay.

• A vibrant and inclusive company culture.

• Opportunities for career progression within the financial services industry.

• Training and development opportunities.

• Comprehensive company benefits.

• Close to transport links

• On site training provided.

Contact

Danielle Hughes

Quote job ref

JN-102024-6567497

Phone number

+44 151 255 3756