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For Companies At a Glance
- Tasks: Lead a team, serve customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer trusted by tradespeople and DIY enthusiasts.
- Benefits: Enjoy 22 days holiday, discounts, training opportunities, and a supportive work environment.
- Why this job: Be part of a fun team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: No retail experience needed; just bring passion, teamwork, and a positive attitude.
- Other info: Flexible hours and opportunities for career growth within the Travis Perkins Group.
The predicted salary is between 24000 - 36000 £ per year.
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow. You’ll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job.
Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
Day-to-day Supporting:
- Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
Mucking in:
- Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
Delivering great service:
- Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
Asking questions and building relationships:
- Making sure our customers leave the branch with everything that they need for the job.
Building a fun working environment:
- Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What you’ll bring:
- Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
- A love of teamwork. Be happy to muck in and get your hands dirty.
- A positive attitude. Make sure that our customers have a great experience while in our branch.
- Reliability. Be there when we need you, be flexible and fun to be around.
- Bring your whole self to work and let your true personality shine through.
What you’ll get:
- You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group.
- You’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
- Plus, you'll receive some of the best benefits in retail:
- 22 days’ holidays
- Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme
- Cycle to work scheme
- Save and buy as you earn
- 20% discounts across all Travis Perkins companies
- Financial education and support
- Recognition awards
- Discounts at over 1000 other retailers.
- Family friendly policies around maternity, paternity, adoption and surrogacy.
Toolstation. The story so far:
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group means we always have opportunities for ambitious people who want to grow with us.
To apply:
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Retail Supervisor employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding what they offer will not only help you answer questions during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples from previous experiences where you successfully collaborated with others. This is crucial as the role emphasises a love of teamwork and supporting your colleagues.
✨Tip Number 3
Prepare to discuss how you would handle busy periods in the store. Think about strategies for maintaining a positive customer experience even when things get hectic, as this is a key aspect of the job.
✨Tip Number 4
Show your enthusiasm for personal development. Mention any relevant training or skills you wish to acquire, as Toolstation values growth and offers various training opportunities through their Toolstation Academy.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Supervisor position at Toolstation. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the role. Emphasise your ability to deliver great customer service, work as part of a team, and any leadership experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your desire to grow within the company. Mention specific examples of how you can contribute to the team and enhance customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Toolstation
✨Show Your Passion for Customer Service
As a Retail Supervisor, you'll be the face of Toolstation. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team. Discuss experiences where you motivated others or contributed to a positive team environment. Toolstation values teamwork, so showing that you're a team player will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect questions about handling real-life retail situations, such as dealing with difficult customers or managing stock levels. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and adaptability.
✨Be Yourself and Let Your Personality Shine
Toolstation encourages candidates to bring their true selves to work. During the interview, let your personality come through. Be genuine and relatable, as this will help the interviewers see how you'd fit into their company culture.
