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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy uncapped bonuses, generous discounts, and comprehensive health and financial benefits.
- Why this job: This role offers career progression, training, and a chance to impact customer satisfaction positively.
- Qualifications: Strong leadership skills, customer service experience, and a valid driving license are essential.
- Other info: Be part of a rapidly growing company focused on motoring services and electric mobility.
The predicted salary is between 28000 - 42000 £ per year.
Brilliant at leading a team?
Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!
Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don’t delay, apply today!
Salary: £35-38,000 per annum
Bonus: Average uncapped bonus of £10,800 per year (with potential to earn more)
Working Hours: 5 days a week
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants, and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and Experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, both verbal and written
- IT proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
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Centre Manager employer: Motorsport-Total.com GmbH
Contact Detail:
Motorsport-Total.com GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry. Highlight any initiatives you took that led to improved customer satisfaction or team performance.
✨Tip Number 2
Familiarize yourself with Halfords' values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially regarding customer experience and team development.
✨Tip Number 3
Prepare to discuss your experience with KPIs and sales turnover. Be ready to explain how you have met or exceeded targets in previous roles, as this will show your potential to drive business performance at Halfords.
✨Tip Number 4
Network with current or former employees of Halfords to gain insights into the company culture and expectations for the Centre Manager role. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and team management skills, especially in the automotive industry. Use specific examples that demonstrate your ability to deliver high customer satisfaction and manage KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your desire to drive business performance. Mention how your coaching-based approach can benefit the team and contribute to their success.
Highlight Relevant Experience: In your application, emphasize any previous roles where you managed a team or improved customer satisfaction. Include details about your experience with compliance standards and health and safety regulations.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Halfords and your commitment to long-term career progression. Mention any specific training or qualifications you are interested in pursuing as part of your career development.
How to prepare for a job interview at Motorsport-Total.com GmbH
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching approach and how you’ve driven team performance.
✨Emphasize Customer Satisfaction
Highlight your experience in delivering high customer satisfaction. Be ready to discuss specific instances where you improved customer experiences or resolved issues effectively.
✨Demonstrate Your Knowledge of KPIs
Since managing KPIs is part of the role, familiarize yourself with key performance indicators relevant to the automotive industry. Be prepared to discuss how you've met or exceeded these metrics in previous positions.
✨Prepare for Compliance Questions
Given the importance of health and safety compliance, review relevant regulations and be ready to discuss how you've ensured compliance in your past roles. This will show your commitment to maintaining high standards.
