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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a difference.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills.
- Other info: Flexible scheduling, occasional home working, and a focus on work-life balance.
The predicted salary is between 23504 - 24064 £ per year.
We are hiring in 2 Contact Centre locations - EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park.
Full Time: Permanent
Salary: £23,504.00 rising to £24,064 after 8 months of being here, plus uncapped commission.
Start Date: March 2025 onwards.
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Work-At Home Telephone Sales Representative (Full-Time) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work-At Home Telephone Sales Representative (Full-Time)
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle questions.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being knowledgeable about these can give you an edge in demonstrating your understanding of the role and how you can contribute to the team.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role offers options for home working and flexible breaks, be prepared to discuss how you manage your time and adapt to different working environments.
We think you need these skills to ace Work-At Home Telephone Sales Representative (Full-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for a sales advisor position.
Showcase Transferable Skills: In your application, emphasise any transferable skills you possess, such as relationship building, negotiation, and problem-solving. These are crucial for success in a telephone sales role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Telephone Sales Representative, your ability to communicate effectively is crucial. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your conversational skills during the interview.
✨Highlight Transferable Skills
Think about your past experiences, whether in sales or everyday life, that showcase your ability to build relationships and negotiate. Share specific examples that illustrate how these skills can benefit the company and its customers.
✨Understand the Company Culture
Research EE's values and culture before the interview. Show that you align with their approach to customer service and flexibility. Mention how you appreciate their support for work-life balance and how it resonates with your own values.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, team dynamics, or opportunities for career development. This not only helps you gather information but also demonstrates your enthusiasm for the position.
