Client Solutions Lead

Why join our team?

About Samsung Ads

This is your chance to be part of a highly motivated group driving innovation and success within the advertising industry! Samsung Ads, a division of Samsung's media & services business, harnesses the power of data, technology and scale to create seamless advertising experiences for brands. We deliver high-impact, targeted advertising solutions, enabling brands to reach audiences in the moments that matter. Samsung Ads is where technology meets creativity to deliver advertising experiences that captivate and inspire.

Samsung Ads won AdAge Best Place to work in 2020 and was awarded the IPA's People First Promise badge of honour in 2025. Launched in 2015, Samsung Ads has offices in the UK, Germany, France, Italy, Spain, US, Australia, New Zealand, India, Brazil & Mexico and South Korea.

Role and Responsibilities

• Manage a team of Client Solutions Managers providing leadership and support, fostering a cohesive and collaborative team environment.
• Work with Sales Leads to ensure the team are closely aligned with Sales Managers in driving revenue for the business.
• Leverage communication and relationship-building skills to cultivate long-lasting & strategic partnerships with clients.
• Be a resource for sales, using an in-depth understanding of our data and capabilities to advise on campaign strategies, maximising the benefits of the Samsung Ads platform.
• Provide outstanding client service throughout the sales and post sales process managing each phase of every campaign efficiently and openly troubleshooting issues and keeping sales and the client updated.
• Using the wealth of data available to provide best in class post campaign analysis with insights, findings, and recommendations, with the ultimate goal of driving revenue.

What we need for this role

• Management experience and a truly people centric approach.
• Experience in account management capacity at a media or technology company and knowledge of TV advertising, digital media, and/or advertising platforms.
• Independent, self-starter; comfortable with ambiguity, and resilient. Able to work strategically.
• Excellent communication skills, the ability to manage senior relationships internally and externally and confident presenting campaign results to advertisers.
• Superior analytical skills to provide campaign insights to internal and external audiences.
• Strong PowerPoint & Excel skills.

What does success look like?

To succeed in this role, you will be people centric, love delivering fantastic customer service, enjoy building relationships and be constantly aspiring to improve how we work. We are true team, always ready to step in and help out with time or knowledge. Hard work, humility and harmony sit at the core of everything we do.

The success of our business to date has been driven by our customer centric approach which is ultimately measured on campaign spend and repeat bookings. Much of this responsibility sits with the Client Solutions team, who should retain a key focus on driving revenue and retention.

As a relatively new division of Samsung, there is huge opportunity to effect change. The successful candidate will always be looking for ways to streamline our processes, improve efficiency and increase revenue.

The interview process

Lizzie Wiltshire, Client Solutions Director and members of the Sales and Client Solutions team, will conduct interviews. Names will be provided ahead of interviews. We would anticipate that it will be a 2-3 stage interview process with no formal task or presentations.

Skills and Qualifications

Benefits of working at Samsung include:

• Hybrid working - 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Private medical - Family.
• Income protection.
• Enhanced pension contribution.
• Three volunteering days each year.
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.