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- Tasks: Engage with members, enhance their experience, and manage retention strategies.
- Company: Join the CLA, a century-old organisation supporting rural landowners and businesses.
- Benefits: Enjoy 25 days holiday, a strong pension scheme, wellness perks, and discounts at 800+ retailers.
- Why this job: Be part of a passionate team making a real impact in rural communities.
- Qualifications: Proactive attitude, good computer skills, and an understanding of rural business issues preferred.
- Other info: Flexible working options available; office based in a beautiful rural estate.
Location: Newmarket, Suffolk
Salary: In the region of £33,000 (depending on experience)
Contract: Full time (35 hours a week), Permanent
The Country Land and Business Association (CLA) is a dynamic, forward thinking membership organisation for owners of land, property and rural businesses, who has been championing the interests of rural England and Wales for over 100 years. CLA members own or manage around half the rural land in England and Wales and more than 250 different types of businesses. We are now looking for a Membership Relations Manager to join us in our East Office at a pivotal time for the rural sector.
The successful candidate will work closely with the Regional Director and regional team. As Membership Relations Manager your role will be to improve the membership experience and increase the levels of member engagement. This is largely an account management role, central in implementing the processes and technology to support the delivery of a first-rate member retention strategy.
Key focus and responsibilities
- A core part of this role will involve engaging with new and existing members over the phone, building strong relationships, understanding their business needs, and ensuring they maximise the benefits of CLA membership.
- You will be a proactive professional with good computer literacy, to drive key retention strategies, including onboarding, proactive outreach, and offboarding.
- The role also involves CRM management, data analysis, and member research to strengthen engagement.
- Additional responsibilities include liaising with CLA's policy teams, supporting the sales team, attending events, and providing regular retention reports to regional and central teams.
- Ideally you would be able to demonstrate an understanding of the breadth of issues affecting rural businesses and have experience of working in the rural sector.
The Location, Team, and Working Arrangements
The role is based from a beautiful office on a rural estate near Newmarket. Some flexible working will be available on request but contact time in the office would be required each week, with a requirement to travel across the East at times, to attend events and meetings and visit members. You will be working in a small, friendly, multidisciplinary team who are very passionate about the organisation and rural affairs in general. You will also work collaboratively with the wider CLA team of over one hundred individuals across England and Wales.
What We Can Offer
- 25 days holiday (plus bank holidays), increasing to 27 after 2 years' service, and 30 days after 3 years' service
- Enrolment into an excellent pension scheme, offering Employer's contribution of up to 10% of salary
- Work place benefits such as payment of flu vaccinations, eye tests and option for Payroll Giving
- Access to an online wellness portal, including Employees Assistance Programme
- Discount offers at over 800 retailers
- Access to a private 24 hour GP service
We welcome applications from a wide variety of individuals who would enjoy learning about our members' businesses and supporting their membership journey. We would also love to hear from applicants from a wide range of career backgrounds and experience: we believe that greater diversity can only strengthen us as a team.
To apply, please send your CV and covering letter to:
Closing date: 12pm, Tuesday 15th April
Membership Relations Manager (MRM) employer: Country Land & Business Association Ltd - CLA
Contact Detail:
Country Land & Business Association Ltd - CLA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Relations Manager (MRM)
✨Tip Number 1
Familiarise yourself with the Country Land and Business Association (CLA) and its mission. Understanding their values and the specific challenges faced by rural businesses will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the rural sector or those who have experience with membership organisations. Attend relevant events or webinars to build connections, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and data analysis. Since the role involves managing member relationships and retention strategies, showcasing your skills in these areas will be crucial during the interview process.
✨Tip Number 4
Be ready to share examples of how you've successfully engaged with clients or members in previous roles. Highlighting your account management skills and ability to build strong relationships will resonate well with the hiring team.
We think you need these skills to ace Membership Relations Manager (MRM)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Membership Relations Manager position. Understand the key responsibilities and required skills, such as account management, CRM management, and member engagement strategies.
Tailor Your CV: Customise your CV to highlight relevant experience in membership relations, account management, or the rural sector. Use specific examples that demonstrate your ability to engage with members and improve their experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for rural affairs and your understanding of the issues affecting rural businesses. Explain how your background and skills align with the role and how you can contribute to enhancing member engagement.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Country Land & Business Association Ltd - CLA
✨Understand the Membership Landscape
Before your interview, take some time to research the Country Land and Business Association (CLA) and its role in supporting rural businesses. Familiarise yourself with the challenges faced by rural sectors and think about how you can contribute to improving member engagement.
✨Showcase Your Relationship-Building Skills
As a Membership Relations Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or members, highlighting your communication skills and ability to understand their needs.
✨Demonstrate Your Tech Savviness
Since the role involves CRM management and data analysis, be ready to discuss your experience with relevant technologies. Mention any specific tools you've used and how you've leveraged data to enhance member retention strategies.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the CLA's current initiatives, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
