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- Tasks: Manage mobile telecom services, ensuring customer satisfaction from setup to delivery.
- Company: Join 5G Communications, a leading B2B telecom supplier with over £15m turnover since 1998.
- Benefits: Enjoy competitive salary, training plans, bonuses, and holiday incentives.
- Why this job: Gain hands-on experience in telecoms while enhancing your communication and organizational skills.
- Qualifications: Strong organizational and communication skills; GCSE Math's and English required; training provided.
- Other info: Full training offered; previous experience in the mobiles industry is a plus but not essential.
The predicted salary is between 19000 - 24000 £ per year.
Mobiles Administrator – Communications High Wycombe, HP12 3BQ £19,000 to £24,000 per annum DOE Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following a training period, the successful applicant will be responsible for supporting the smooth and seamless provision of mobile telecoms services to our existing customers, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customers satisfaction. The Role The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the Group service. The role of the Mobiles Administrator will involve: Order management Service delivery Fault resolution Account set up Tracking orders Liaise with customers and suppliers The Candidate To be considered for this role, you will have the following skills and experience : Strong organisational skills Strong communicator at all levels (oral and written) Ability to multi-task Tact and diplomacy Excellent telephone manner Ability to meet deadlines Aptitude for following/adhering to procedures Ability to understand and carry out detailed instructions Numerate and literate Experience, Education and Qualifications: Having worked within the mobiles industry would be preferable, but not essential as full training will be given. Minimum GCSE level Math’s and English Proficient in the use of Microsoft Office and business IT systems We are offering the following benefits: A competitive basic salary from £19,000 to £24,000 per annum DOE. Training and development plans. Staff bonuses and holiday incentives JBRP1_UKTJ
5G Communications Ltd | Mobiles Administrator - Communications | high wycombe employer: 5G Communications Ltd
Contact Detail:
5G Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5G Communications Ltd | Mobiles Administrator - Communications | high wycombe
✨Tip Number 1
Familiarize yourself with the telecommunications industry, especially mobile services. Understanding the basics of how mobile telecoms work will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves liaising with customers and suppliers, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Brush up on your organizational skills. The ability to manage multiple tasks and prioritize effectively will be key in this role, so think of examples from your past experiences where you've successfully juggled responsibilities.
✨Tip Number 4
Get comfortable with CRM systems and Microsoft Office. If you have experience with these tools, be ready to discuss it; if not, consider doing some quick tutorials to familiarize yourself before the interview.
We think you need these skills to ace 5G Communications Ltd | Mobiles Administrator - Communications | high wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Mobiles Administrator role. Emphasize your organizational skills, communication abilities, and any experience in the telecommunications industry.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at 5G Communications and how your skills can contribute to their success.
Highlight Relevant Skills: In your application, clearly outline your strong organizational skills, ability to multi-task, and excellent telephone manner. Provide examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 5G Communications Ltd
✨Showcase Your Communication Skills
As a Mobiles Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. Use examples from your past experiences where you successfully managed customer interactions or resolved issues.
✨Highlight Your Organizational Abilities
This role requires excellent organizational skills. During the interview, share specific instances where you successfully managed multiple tasks or projects simultaneously. This will show that you can handle the demands of the position.
✨Demonstrate Your Problem-Solving Skills
Fault resolution is a crucial part of the job. Prepare to discuss how you've approached and solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarize Yourself with the Company
Research 5G Communications and understand their services and values. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the role and the organization.
