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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovative technology and customer service.
- Benefits: Enjoy flexible working options, a competitive salary, and great perks like discounts and healthcare.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth and community volunteering days available.
The predicted salary is between 18803 - 19286 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Service Advisor (Plymouth) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Plymouth)
✨Tip Number 1
Familiarise yourself with common mobile tech issues and solutions. This will not only boost your confidence during the interview but also show that you have a genuine interest in helping customers with their queries.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable explaining technical concepts in simple terms, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research EE's values and customer service philosophy. Understanding what they stand for will allow you to align your answers during the interview with their expectations, demonstrating that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor (Plymouth)
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your problem-solving abilities and any experience with technology or gaming. These skills are directly transferable to the Customer Service Advisor role, so make sure to showcase them in your CV and cover letter.
Tailor Your CV: Customise your CV to reflect the job description. Focus on your communication skills, ability to build relationships, and any previous customer service experience, even if it's informal. This will help you stand out as a candidate.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work for EE specifically and how you can contribute to their team. Personal touches can make a big difference.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue, whether in gaming, tech, or everyday life.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to demonstrate your active listening skills during the interview.
✨Emphasise Your Adaptability
The job offers flexibility and a variety of tasks, so highlight your ability to adapt to changing situations. Share experiences where you've successfully adjusted to new challenges or environments, showing that you're open to learning and growing.
✨Express Your Enthusiasm for Technology
Since the role is technical in nature, convey your passion for technology and how it relates to your interests. Whether it's gaming or tinkering with gadgets, let them know how your hobbies have equipped you with relevant skills and knowledge.
