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- Tasks: Join us as a Warden Couple, ensuring 5-star service and maintaining our beautiful holiday park.
- Company: Longnor Wood Holiday Park is a stunning 5-star lodge and camping site in the Peak District.
- Benefits: Enjoy competitive pay, overtime options, 33 days holiday, and free WiFi with your pitch.
- Why this job: Be part of a friendly team, enhance guest experiences, and work in a picturesque location.
- Qualifications: Good communication skills and a passion for customer service are essential; basic computing skills required.
- Other info: You must have your own touring caravan or motorhome to live on-site while working.
Join our Team! We are looking for a Warden Couple to join our growing team here at Longnor Wood Holiday Park. We are a 5-star holiday lodge, glamping, camping, and touring site located in Longnor near Buxton, in the beautiful Peak District. Hours of work for each person will be 28-30 per week. There is also the requirement to be on call, two / three evenings a week. Peak seasonal hours, holiday cover and flexibility may be required.
About the role:
- Undertaking 5-star cleaning regimes and turnarounds of accommodation and amenity blocks.
- Handling telephone booking enquiries promptly and professionally to ensure our guests receive a consistent, informative and supportive service.
- Listening to guests to ensure that they are booking the most suitable accommodation for their needs, as well as maintaining an accurate and up to date booking system (basic computing skills essential).
- Adopting a polite, approachable, professional, and friendly manner for arriving guests, showing them to their pitch/accommodation and ensuring that they have everything they need for a comfortable stay throughout their stay on the park.
- Providing an on-site presence and evening walk-round if on call to guarantee the security of the site and the safety and welfare of our guests.
- Highlighting areas where site standards, processes or amenities could be improved and responding positively to guest feedback, positive and negative.
- Performing regular and routine maintenance tasks across the site, including joinery, landscaping, plumbing and electrical basics.
- Ensuring any agreed standards, safe systems of work and checklists are followed and completed to ensure that accommodation is the required standard for arriving and departing guests.
- Working proactively and with pride to maintain our facilities by identifying and sharing areas of improvement and undertaking all daily tasks and checks promptly and diligently.
- Undertaking 5-star cleaning regimes and turnaround of hot tubs including chemical checks daily.
You will need your own touring caravan or motorhome to live in whilst working for us. This position includes your pitch together with electric hook up, free WiFi and use of laundry facilities.
Benefits for our people:
- We are a Real Living Wage employer (current rate of pay of £12.60 per hour).
- Overtime available for hours worked in excess of contracted hours.
- 33 days holiday per annum (including bank holidays) for full-time employees. Entitlement is pro rata for part-time colleagues.
- Full training provided as part of our onboarding program.
- All uniform requirements.
About you:
- Have good communication skills.
- Be passionate about delivering good customer service and an unrivalled guest experience.
- Display a can-do attitude.
- Be flexible to meet our guest needs.
- An understanding of the importance of Health & Safety.
Interested? Apply today!
Campsite Warden Couple employer: Longnor Wood Camping & Glamping
Contact Detail:
Longnor Wood Camping & Glamping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campsite Warden Couple
✨Tip Number 1
Familiarise yourself with the Peak District and Longnor Wood Holiday Park. Understanding the local area and what makes it special can help you connect with guests and provide them with valuable recommendations during their stay.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before applying. Whether it's through social media or community events, demonstrating your passion for guest experiences can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with maintenance tasks during the interview. Highlight any relevant skills you have in joinery, plumbing, or electrical work, as these will be crucial for the role.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. The role requires being on call and working varied hours, so sharing examples of how you've successfully managed similar situations in the past can show you're the right fit.
We think you need these skills to ace Campsite Warden Couple
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Campsite Warden Couple position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Create a CV that showcases your relevant experience, particularly in customer service, maintenance tasks, and any previous roles in hospitality or outdoor settings. Make sure to include specific examples that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for working in a beautiful location like Longnor Wood Holiday Park. Mention your flexibility and willingness to meet guest needs.
Highlight Your Availability: Clearly state your availability in your application, especially regarding the requirement to be on call during evenings and your ability to work flexible hours during peak seasons. This shows your commitment to the role.
How to prepare for a job interview at Longnor Wood Camping & Glamping
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the expectations of a Campsite Warden.
✨Demonstrate Flexibility and Adaptability
Highlight your ability to adapt to changing situations and guest needs. Since the role requires flexibility, be prepared to discuss times when you've successfully managed unexpected challenges or changes in your work environment.
✨Emphasise Teamwork and Communication Skills
As a couple, it's important to showcase how well you work together and communicate effectively. Discuss your teamwork experiences and how you ensure clear communication, especially in a busy environment like a holiday park.
✨Prepare for Practical Questions
Expect questions related to maintenance tasks and health & safety protocols. Brush up on basic plumbing, electrical, and cleaning knowledge, and be ready to explain how you would handle routine maintenance and ensure guest safety.
