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For Companies At a Glance
- Tasks: Manage the lettings process from tenant notice to new resident sign-up.
- Company: Join a local authority in West London focused on providing safe homes.
- Benefits: Earn £23 an hour with potential for career growth and valuable experience.
- Why this job: Make a real impact by helping residents find their homes in a supportive environment.
- Qualifications: Experience in lettings or customer service is essential; strong communication skills required.
- Other info: Office-based role with a fast-paced, dynamic team atmosphere.
Our local authority client based in West London are urgently seeking an experienced Lettings Officer.
About the Role
As a Lettings Officer, you will be responsible for managing the entire lettings process – from the point a tenant gives notice to the successful sign-up of the new resident. This is a key role in reducing void turnaround times, minimizing rent loss, and ensuring new tenants are welcomed into safe, well-maintained homes.
Your responsibilities will include:
- Managing all housing management phases of the voids and lettings process. Working closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets.
- Conducting pre-inspections, accompanied viewings, and tenancy sign-ups (in-person and virtual).
- Providing information on tenancy rights and responsibilities, property condition standards, and the allocations process.
- Offering a customer-focused, “estate agency” style approach to viewings, promoting the benefits of each property.
- Ensuring accurate record keeping and reporting of lettings activity. Supporting residents with advice on moving, tenancy obligations, and general housing queries.
- Attending evictions and arranging follow-up actions as required.
- Providing excellent customer service and responding to enquiries within agreed timeframes.
What We’re Looking For
We’re looking for:
- Experience in a lettings role or similar housing function (desirable).
- Experience working with the public or in a customer service environment (essential).
- Good communication skills, both written and verbal.
- The ability to manage and prioritize tasks in a fast-paced, front-line service.
Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Offiicer
✨Tip Number 1
Familiarise yourself with the local housing market in West London. Understanding the area, property types, and tenant demographics will help you engage more effectively during interviews and demonstrate your knowledge of the lettings process.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires a strong focus on providing excellent service, think of examples from your past experiences where you successfully handled customer queries or resolved issues to showcase your abilities.
✨Tip Number 3
Network with professionals in the lettings and housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for job opportunities.
✨Tip Number 4
Prepare for potential interview questions related to managing voids and lettings processes. Think about how you would handle specific scenarios, such as dealing with difficult tenants or coordinating with contractors, to demonstrate your problem-solving skills.
We think you need these skills to ace Lettings Offiicer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or housing roles. Emphasise any customer service experience and specific skills that align with the responsibilities mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the lettings process and your ability to manage tenant relationships. Use examples from your past experience to demonstrate how you can contribute to reducing void turnaround times and providing excellent customer service.
Highlight Communication Skills: Since good communication is essential for this role, ensure you mention your verbal and written communication skills. Provide examples of how you've successfully communicated with clients or managed enquiries in previous positions.
Explain Employment Gaps: If there are any gaps in your employment history, be sure to explain them clearly in your CV. This shows transparency and helps the employer understand your career journey better.
How to prepare for a job interview at 4Recruitment Services
✨Know the Lettings Process Inside Out
Familiarise yourself with the entire lettings process, from tenant notice to sign-up. Be prepared to discuss how you would manage voids and work with different teams to achieve turnaround targets.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, think of examples where you've successfully assisted clients or resolved issues. Highlight your ability to communicate effectively and provide a positive experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations, such as handling difficult tenants or managing multiple tasks. Practice articulating your thought process and decision-making.
✨Demonstrate Your Communication Skills
As good communication is essential, be ready to showcase both your verbal and written skills. You might be asked to explain tenancy rights or property standards, so practice clear and concise explanations.
