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For Companies At a Glance
- Tasks: Be the first point of contact for clients and solve their software issues.
- Company: Fast-growing, award-winning software house with a vibrant culture.
- Benefits: Structured training programme, early responsibility, and career progression opportunities.
- Why this job: Kickstart your tech career while working with cutting-edge technology and solving real problems.
- Qualifications: 2:1 degree in engineering, maths, physics, or computer science; strong problem-solving skills.
- Other info: Join a dynamic team with excellent growth potential and recent investment backing.
This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and are looking to continue hiring graduates for various roles throughout the business.
What will you do
This is an opportunity for graduates to train as customer support analysts. The company offers a structured support and training programme, coupled with early responsibility for recent graduates. You will be the first point of contact for clients, giving advice on how to utilise the software products, helping with the configuration of systems, analysing problems and working closely with developers, test engineers and technical business analysts on a wide variety of projects, solving problems and acting as the face of the company. As you progress in the role, you will have the opportunity to move into various positions with more responsibility, making this the ideal start to your career.- Acting as the first line of contact for the client
- Analysing issues clients are having with the software
- Working with internal teams to ensure problems are fixed and systems reconfigured in how the client needs
- Becoming an expert in software products and advising clients on best practice
- Problem-solving
Qualifications
- A 2:1 (or equivalent) or above in engineering, maths, physics, computer science or related degree
- A-Levels (or equivalent qualifications) at ABB minimum, with an A (or equivalent) in Maths
- Great problem-solving ability
- Desire to join the tech industry
Graduate Customer Support Analyst employer: Graduate Recruitment Bureau - GRB
Contact Detail:
Graduate Recruitment Bureau - GRB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst
✨Tip Number 1
Network like a pro! Reach out to alumni or professionals in the tech industry on LinkedIn. A friendly chat can lead to insider tips and even job referrals, so don’t be shy!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your problem-solving skills can shine through. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your passion for technology! When you get the chance, share your thoughts on recent tech trends or projects you've worked on. This will help you stand out as someone who’s genuinely interested in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Graduate Customer Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Customer Support Analyst role. Highlight your problem-solving skills and any relevant experience with software or customer support. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining StudySmarter and how your background in engineering, maths, or computer science makes you a great fit for this role. Keep it engaging and personal!
Show Off Your Analytical Skills: Since this role involves analysing client issues, make sure to showcase your analytical and logical thinking abilities in your application. Share examples of how you've tackled problems in the past, whether in your studies or previous jobs.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Graduate Recruitment Bureau - GRB
✨Know Your Stuff
Make sure you’re familiar with the software products the company offers. Dive into their features and think about how you would explain them to a client. This will show your enthusiasm and readiness to be the first point of contact.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in your studies or during internships. Be ready to discuss your thought process and how you arrived at solutions, as this role heavily relies on analytical skills.
✨Practice Makes Perfect
Conduct mock interviews with friends or family. Focus on common customer support scenarios and how you would handle them. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions about the training programme and potential career paths within the company. This shows your interest in growth and helps you understand how you can fit into their team.
