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- Tasks: Provide hands-on ICT support to schools, troubleshoot issues, and participate in exciting projects.
- Company: Join School Business Services, a top UK provider of education support services with a stellar reputation.
- Benefits: Enjoy flexible working options, generous annual leave, and a supportive learning environment.
- Why this job: This role offers variety, direct engagement with schools, and the chance to make a real impact.
- Qualifications: Strong communication skills, attention to detail, and some experience in a similar role are preferred.
- Other info: Flexible work arrangements available: full-time, part-time, or term-time only.
The predicted salary is between 25000 - 30000 £ per year.
About Us: School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.
About the Role: We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!
As an ICT Field Engineer, you'll:
- Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
- Provide remote assistance via our ICT Service Desk when required.
- Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
- Participate in ICT projects, including network upgrades and security enhancements.
- Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.
Work-Life Balance: This role is offered on a Full-Time, Part-Time (4 days per week) or Term-Time Only (39 weeks per year) basis. Providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value flexibility.
About You: If you can demonstrate the following, we'd love to hear from you:
- You will have excellent verbal and written communication skills, when delivering a professional level of communication to school accounts we work with.
- You’ll need to have an attention to detail, taking pride in the quality and accuracy of the work which you produce for our clients.
- You’ll be a great collaborator, with the ability to work productively and build relationships with internal business users and external vendors.
- Some prior experience in a similar Finance role supporting clients will be advantageous.
- Willingness to undertake an Enhanced DBS check.
Our Benefits: This role has an annual salary range of £25,000 - £30,000 (pro-rata if taken on a part-time or term-time only basis). As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) pro-rata.
- Hybrid or remote working across the country.
- Learning & Development.
- Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
Please click on the APPLY button to send your CV for this role.
ICT Field Engineer - London employer: School Business Services
Contact Detail:
School Business Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer - London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Google Workspace. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in a similar ICT support role, especially if it involved working directly with schools or educational institutions. This will show that you understand the unique challenges faced in this environment.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past, particularly in high-pressure situations. This will help you illustrate your problem-solving skills and ability to handle critical incidents effectively.
✨Tip Number 4
Emphasise your communication skills and ability to build relationships with clients. Consider preparing anecdotes that showcase your collaborative approach and how you've worked with teams or clients to achieve successful outcomes.
We think you need these skills to ace ICT Field Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ICT Field Engineer role. Focus on your technical support experience, especially with Office 365 and Google Workspace, as well as any previous work in education settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting schools and your problem-solving abilities. Mention specific examples of how you've successfully resolved ICT issues in the past and how you can contribute to SBS's mission.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the ICT Field Engineer position.
How to prepare for a job interview at School Business Services
✨Showcase Your Technical Skills
As an ICT Field Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Office 365, Google Workspace, and network infrastructure. Consider bringing examples of past projects or challenges you've successfully resolved.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Practice articulating complex technical concepts in a way that non-technical staff can understand. Highlight any previous experiences where you effectively communicated with clients or team members.
✨Demonstrate Problem-Solving Skills
This position involves troubleshooting various ICT issues. Prepare to discuss specific instances where you've identified problems and implemented solutions, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
Since building relationships is crucial in this role, make an effort to connect with your interviewers. Show genuine interest in their work and the company culture. A friendly and approachable attitude can go a long way in making a positive impression.
