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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service while solving queries.
- Company: OSIElectronics is a dynamic manufacturer focused on personalised support and strong partnerships.
- Benefits: Enjoy excellent salary, 25+ holidays, life insurance, and paid charity leave.
- Why this job: Join a supportive team that values relationships and offers career growth opportunities.
- Qualifications: Experience in customer service or account management is essential; knowledge of electronics is a plus.
- Other info: Flexible hours and a vibrant office culture await you!
The predicted salary is between 30000 - 42000 £ per year.
About the Company
OSI Electronics division is a diversified manufacturer of electronic devices and value-added manufacturing services. We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. We deliver regional and personalized support best provided by a smaller company, striving to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.
About the Role
Responsible for several customer accounts, providing high level customer service. Facilitating quotations and answering customer questions and queries as they arise. Escalating any problematic issues via the necessary channels and ensuring overall customer account ownership is maintained and developed. Assisting the external business development team to attain new customers and onboarding new accounts into the business.
Responsibilities
- Dealing with customer queries and relaying information in a timely manner, responding within a maximum of 24 hours.
- Providing high level customer support, ensuring expectations are met and improved where possible.
- Account spend/development to agreed targets.
- Supporting with forecasting and budget setting.
- Ensuring customer satisfaction is delivered and surpassed.
- Assisting external sales team to develop and grow new accounts.
- Order input/processing, upon the date of receipt and acknowledging receipt of order within 24 hours.
- Quotation input, dissemination, collation, and analysis to agreed timelines.
- Liaising with other departments to ensure requirements are processed within the required timescales.
- Confident to escalate matters and have a can-do attitude.
- Problem solving, recommending solutions or improvements where possible.
Experience:
- Customer service/account management proven experience.
- Knowledge of or previous experience working in the contract electronic manufacturing (PCB Assembly) and/or the electronic component industry.
- Office environment; requires significant use of telephone and computer programmes Microsoft Word, Excel, Outlook, ERP, etc.
- Domestic travel may be required - visiting customers, suppliers, etc.
Company Benefits
- Excellent salary
- Excellent career development.
- 25 days holidays plus bank holidays, increasing up to 29 days after 10 years service.
- Life insurance entitlement from first working day which is four times your basic salary.
- 2 days paid leave if you wish to volunteer and work for your nominated charity.
- One day paid leave to take your Birthday off.
- Pension
- Company Car Lease Scheme
- Cycling to work scheme.
- Enhanced Maternity and Paternity pay.
- Healthcare Cash plan
- EdenRed discounts
Account Manager in St. Neots employer: OSI Electronics UK
Contact Detail:
OSI Electronics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in St. Neots
✨Tip Number 1
Familiarise yourself with the electronic manufacturing industry, especially PCB assembly and electronic components. Understanding the specific challenges and needs of this sector will help you engage more effectively with potential customers.
✨Tip Number 2
Develop your customer service skills by practising active listening and problem-solving techniques. Being able to address customer queries promptly and effectively is crucial for an Account Manager role.
✨Tip Number 3
Network with professionals in the electronics field, whether through LinkedIn or industry events. Building relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss how you would handle specific customer scenarios during the interview. Think about examples from your past experience where you successfully managed accounts or resolved issues, as this will demonstrate your capability for the role.
We think you need these skills to ace Account Manager in St. Neots
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Emphasise any previous roles in the electronic manufacturing industry, particularly if you have worked with PCB assembly or electronic components.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your problem-solving skills and your ability to provide high-level customer support, as these are key aspects of the Account Manager position.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office programs and any ERP systems you have used. This will demonstrate your readiness for the office environment and the tools required for the job.
Show Enthusiasm for the Company: Express your interest in OSI Electronics and their mission to build lasting relationships with customers. Highlight any personal values that align with their focus on customer satisfaction and problem-solving.
How to prepare for a job interview at OSI Electronics UK
✨Research the Company
Before your interview, take some time to learn about OSI Electronics and their role in the electronic manufacturing industry. Understanding their products, services, and company culture will help you tailor your responses and show genuine interest.
✨Prepare for Customer Scenarios
As an Account Manager, you'll be dealing with customer queries regularly. Think of examples from your past experience where you've successfully resolved customer issues or improved service. Be ready to discuss these scenarios during the interview.
✨Showcase Your Problem-Solving Skills
The role requires a can-do attitude and the ability to escalate issues when necessary. Prepare to discuss how you've approached problem-solving in previous roles, including any specific challenges you faced and the solutions you implemented.
✨Familiarise Yourself with Relevant Tools
Since the job involves significant use of Microsoft Office and ERP systems, make sure you're comfortable discussing your experience with these tools. If you have specific examples of how you've used them to enhance customer service or account management, share those during the interview.
