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- Tasks: Manage customer queries and reports while ensuring excellent service.
- Company: Join Pall-Ex, an award-winning leader in the logistics industry.
- Benefits: Enjoy competitive pay, enhanced leave, and supportive employee programs.
- Why this job: Be part of a friendly team with growth opportunities and a focus on diversity.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: We support veterans and provide adjustments for applicants needing assistance.
The predicted salary is between 24000 - 36000 £ per year.
Position: Customer Service Advisor
Contract Type: Permanent
Location: Logistics Dorset, Aviation Business Park, 427 Viscount Rd, Christchurch BH23 6NW
Working hours: Monday to Friday 8am-5pm
Why choose Pall-Ex? Want to work for an award winning, market leading and successful business? We are an ambitious, innovative and growing Pallet Network providing excellent service to our customers. We have a unrelenting focus on being an employer of choice, to ensure our employees love coming to work and enjoy:
- competitive pay rates
- range of useful benefits
- pension
- enhanced annual leave increased with length of service milestones
- life cover
- supportive employee assistance programs
- and much more!
We want you to stay with us long term, so we surround you with a friendly supportive team, award winning training and upskilling opportunities. We listen, continuously improve and provide benefits that grow with your length of service and dedication.
About the role: Duties include:
- Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight
- Checking the held over report and carrying out corrective action
- Monitoring new/ghost scans
- Processing the previous day failure report
- First point of contact for all incoming queries via phone call and E-mail
- Email address created to direct all first contact E-mails into which will be monitored by the Reactive Sector
- Recording and inputting information into the service failure log
- Generate bespoke customer KPI reports in line with customer expectations for all Customer Accounts
- Daily, weekly, monthly, quarterly, and annual reports for Customers
- Damage Report
- Processing all customer returns
- Monitoring and actioning all RCRs
- Customer Manifesting
The ideal candidate will have:
- Experience of working in a customer service role
- Excellent communication skills
- Promote collaboration and positive teamwork
- Methodical approach to work with strong attention to detail
- Highly organised and excellent time management
- Able to work as part of a team and on own initiative
- Proficient in Microsoft Office Applications
Your career development: We take every employee's career and development seriously. If you want to be the very best long term, or you have a vision to progress to other roles over time, we have dedicated learning and development pathways that are open to every employee. All employees are offered career discussions, so there are always opportunities to plan your next career move within Pall-Ex.
Diversity and Inclusion: We believe the diversity of our employees is critical to our ongoing success. By our employees feeling that they can bring their authentic selves to work every day will ensure we achieve excellence. Proud to support:
- Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview
- We are a Disability Confident Employer
- If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
What will you need to do next? If you meet the requirements for this role please submit your CV.
Customer Service Advisor in Christchurch, Dorset employer: PALL-EX (U.K.) LIMITED
Contact Detail:
PALL-EX (U.K.) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Christchurch, Dorset
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the specifics of pallet networks. Understanding the terminology and processes will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Customer Service Advisor role. Consider role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research Pall-Ex's values and recent achievements. Being able to discuss these in your interview will show your genuine interest in the company and its culture.
We think you need these skills to ace Customer Service Advisor in Christchurch, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, teamwork, and any specific achievements that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Pall-Ex. Mention why you want to work for them specifically and how your skills can contribute to their success.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, organisation, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PALL-EX (U.K.) LIMITED
✨Research the Company
Before your interview, take some time to learn about Pall-Ex. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you handle difficult customers or manage multiple tasks. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
