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- Tasks: Provide technical support to customers across the UK and Europe, both remotely and in person.
- Company: Join a leading adhesive manufacturer known for high-quality products and customer satisfaction.
- Benefits: Enjoy a competitive package including a bonus scheme, pension, private medical insurance, and 25 days holiday.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the industry.
- Qualifications: A full driving license and the ability to work independently with some travel required.
- Other info: Opportunity to attend exhibitions, training courses, and contribute to marketing content.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.
They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site-based role.
Responsibilities:
- Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits
- Technical service projects and supportive technical data generation, developing and implementing testing programs
- Maintaining and populating central knowledge database for product and application information
- Updating, populating and maintaining the master data file
- Availability for site visits to support sales staff technically
- Manning technical helpline telephone and tech support inbox
- Updating CRM database, forwarding sales leads to relevant salespeople and distributors
- Preparation of presentations and materials
- Hosting webinars and training sessions and hands-on demonstrations
- Handling of product quality complaints
- Attending exhibitions
- Assistance in promotional video filming activities
- Creation and control of technical datasheets
- Writing of technical articles and product PR in collaboration with marketing department
- Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
- Creation of case studies, application profiles and product sales tools
- Identify and attend relevant conferences and exhibitions
- Identify and attend relevant training courses to enhance skills
Candidate Profile:
- Full driving license
- Able to work independently, with weekly supervision
- Ability to travel in UK and Europe
In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking.
Technical Support employer: Whitehall Recruitment Ltd
Contact Detail:
Whitehall Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with the specific adhesives and bonding technologies used in the industry. Understanding the products will help you provide better technical support and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the chemical and adhesive sectors. Attend relevant conferences and exhibitions to meet potential colleagues and learn about the latest trends, which can give you an edge when discussing your knowledge in interviews.
✨Tip Number 3
Prepare to discuss your experience with technical support roles, especially any hands-on training or customer interaction you've had. Be ready to share specific examples of how you've solved problems or improved processes in previous positions.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a role that involves training staff and hosting webinars, so consider doing mock presentations to refine your delivery.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, chemistry, or engineering. Emphasise any previous roles where you provided customer support or technical assistance.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Technical Support role and how your skills align with the responsibilities listed. Mention your ability to communicate complex technical information clearly.
Showcase Relevant Skills: Highlight specific skills that are crucial for this role, such as problem-solving, communication, and technical knowledge in adhesives or related fields. Provide examples of how you've used these skills in past experiences.
Prepare for Technical Questions: Anticipate potential technical questions related to adhesives and bonding processes. Be ready to discuss your understanding of the industry and how you can contribute to the company's success.
How to prepare for a job interview at Whitehall Recruitment Ltd
✨Know Your Chemistry
Brush up on your knowledge of adhesives and their applications. Be prepared to discuss specific bonding and sealing requirements, as well as any relevant technical projects you've worked on.
✨Demonstrate Communication Skills
Since the role involves providing technical support via phone, email, and in person, practice articulating complex concepts clearly. Prepare examples of how you've effectively communicated technical information to non-technical audiences.
✨Showcase Problem-Solving Abilities
Be ready to discuss past experiences where you successfully resolved technical issues or complaints. Highlight your analytical skills and how you approach troubleshooting in a methodical way.
✨Prepare for Practical Demonstrations
As the role includes hosting webinars and hands-on demonstrations, think about how you would present technical information engagingly. Consider preparing a mini-presentation or demonstration to showcase your skills during the interview.
