Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients with appointment scheduling and handle their queries effectively.
- Company: InHealth is the UK's largest provider of diagnostic and healthcare solutions, supporting millions of patients.
- Benefits: Enjoy 25 days annual leave, discounts, a pension scheme, and a mobile rewards platform for savings.
- Why this job: Join a people-focused team making healthcare better while developing your skills in a supportive environment.
- Qualifications: GCSE or equivalent; experience in customer service or patient care is essential.
- Other info: Flexible working hours and opportunities for personal and professional growth await you!
As a Customer Service Advisor in our Lung Cancer Screening department, you’ll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy office based in Middlewich. To be successful in the position, you’ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. You’ll also be flexible and be able to work in our weekly working pattern as required.
Duties
- Complete telephone triage consultation to establish risk scores and eligibility for any further assessment.
- Handle inbound calls from patients needing to book or amend appointments.
- Manage telephone queries from patients.
- Contact patients who require follow up appointments to ensure they are booked within recommended NHS guidelines.
- Escalate any issues as and when they arise.
- Maintain accurate data on internal systems for reporting purposes.
- Adhere to robust quality assurance measures to meet national standards.
- Develop and maintain excellent relationships with all key stakeholders.
- Make healthcare better for our patients.
Experience
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Understand the importance of patient confidentiality and be aware of data protection.
- Have excellent verbal and written communication skills.
- Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations.
- Maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Be comfortable with audits and reporting.
What can InHealth offer you?
- We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.
- 25 days annual leave (plus bank holidays).
- Company contribution pension scheme.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About The Company
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Customer Service Advisor employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the NHS guidelines and procedures related to appointment scheduling. This knowledge will not only help you answer patient queries more effectively but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for handling a variety of patient enquiries and help you become more comfortable in a busy call environment.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for managing patient appointments. This exercise will help you think critically about prioritising tasks and managing time effectively, which is crucial for this role.
✨Tip Number 4
Research InHealth’s values and mission to understand their approach to patient care. Aligning your personal values with theirs during the interview can make a strong impression and show that you are a good fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or patient care. Provide specific examples of how you've effectively handled queries and maintained confidentiality, as these are crucial for this role.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, ensure your application reflects this. Use clear and concise language, and consider including a brief example of a successful interaction with a customer or patient.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention InHealth's mission and values, and explain why you want to be part of their team in making healthcare better for patients.
How to prepare for a job interview at Inhealth Group
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll be interacting with patients from diverse backgrounds. During the interview, demonstrate your ability to communicate clearly and empathetically. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Highlight Your Organisational Skills
The role requires strong organisational skills to manage appointment scheduling effectively. Be prepared to discuss how you prioritise tasks and manage your time, especially in busy environments. Mention any tools or methods you use to stay organised.
✨Understand Patient Confidentiality
Since you'll be dealing with sensitive patient information, it's crucial to show your understanding of confidentiality and data protection. Familiarise yourself with relevant regulations and be ready to explain how you would ensure patient privacy in your role.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working patterns. Share examples of how you've adapted to changing circumstances in previous roles. This could include adjusting to new processes or handling unexpected challenges while maintaining service quality.
