Onsite Support Engineer

Come and join the Littlefish team!

Work location: Brentford

Salary: Up to £40,000

Working a shift pattern of 5 days in 7, including weekends and bank holidays.

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Littlefish is on the lookout for an enthusiastic and skilled Onsite Engineer to become an integral part of our expanding Service Delivery team. As an Onsite Engineer, you'll be the face of Littlefish's exceptional technical support. You'll provide direct, walk-up assistance to a diverse range of users across multiple sites, offering support for desktop, laptop, printer, telephony and application issues, as well as being involved in support for application and network/server troubleshooting.

Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. You'll play a key role in delivering seamless IT experiences for our customers. Your ability to effectively communicate, manage technical queries, and ensure adherence to service-level agreements (SLAs) will be crucial to your success in this role.

What will you be doing on a day-to-day basis?

• BAU Support: Offering walk-up assistance and resolving IT issues for users in a fast-paced environment.
• Joiner, mover, leaver support: Setting up new hardware and supporting with user inductions.
• Floorwalking: Proactively assisting users across sites to resolve issues and improve overall IT efficiency.
• Hands-on Troubleshooting: Diagnosing and resolving desktop, laptop, mobile, printer, telephony, AV and application issues, along with network/server administration and troubleshooting.
• Collaborating & Communicating: Working closely with customers, addressing their technical concerns, and ensuring resolution in line with Littlefish standards and SLAs.

What we're looking for in a successful candidate:

• Experience: Proven background in IT support roles, with hands-on experience across a variety of technologies.
• ITSM Familiarity: Knowledge of IT Service Management principles.
• Problem-Solving Skills: A knack for troubleshooting and resolving IT-related issues efficiently.
• Knowledge capture: Ability to create procedural documents suitable for sharing with the wider team.
• Technology Expertise: A solid understanding of desktop, laptop, printer hardware, and more. Proficient in supporting Office 365, Exchange, Windows 11, macOS, and iOS.
• Experience with Active Directory: Intune for deployment, and mobile device support (iPhones, iPads).
• VIP Support Experience: Comfortable providing support to high-priority users.
• Meeting Room Tech: Familiar with supporting and maintaining meeting room hardware setups.
• Strong macOS Knowledge: You've got a deep understanding of macOS and can troubleshoot like a pro.

Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

• I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
• I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
• I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to prefer not to say.