2nd Line Service Desk Engineer

Second Line Service Desk Engineer – MSP

Location: Cornwall – Bodmin

Salary: £27,000 – £32,500 DOE

Full-time | Office-based with some fieldwork

Are you an IT professional with a passion for solving technical challenges? Do you thrive in a fast-paced environment and want to grow your career within a Managed Service Provider (MSP)? If so, we’d love to hear from you!

About the Role

As a 2nd Line Service Desk Engineer, you’ll be a key player in a busy MSP Service Desk team, providing technical support to multiple businesses across different industries. You’ll help manage and troubleshoot complex technical issues, support First Line Engineers, and work on a variety of IT projects.

This is a fantastic opportunity to join a dynamic and growing MSP where you’ll have access to cutting-edge technologies, hands-on experience with diverse IT environments, and ongoing training opportunities.

What You’ll Be Doing

• Provide 2nd Line technical support to a range of clients in an MSP environment
• Manage and monitor the helpdesk, identifying and resolving issues efficiently
• Act as a point of escalation for First Line Engineers
• Assist field engineers and provide on-site support as required
• Research, scope, and implement a wide variety of IT projects
• Monitor security threats and implement security measures

What We’re Looking For

• 2+ years’ experience in an IT support role (preferably within an MSP)
• Strong knowledge of Microsoft 365, networking (LAN, WAN, VLAN, VPN), Windows Servers
• Experience with onsite/offsite backup solutions and cloud storage
• Excellent customer service and communication skills
• A full driving licence (access to a vehicle is beneficial but not essential)
• Ability to work under pressure and manage time effectively

Bonus points if you have:

• Experience working in an MSP environment

• Certifications like CompTIA A+ (advantageous but not required)

What’s in It for You?

The 2nd Line Service Desk Engineer:

Salary: £27,000 – £32,500 DOE

• Fully funded training & industry certifications
• 25 days annual leave + Bank Holidays (increasing with service)
• Healthcare Scheme
• 1 paid volunteer day per year to give back to a cause of your choice
• Regular social events

If you’re passionate about IT, love problem-solving, and want to build your career within a growing MSP, we’d love to hear from you!