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- Tasks: Welcome visitors, provide information, and ensure a memorable experience.
- Company: Join the National Trust, dedicated to preserving heritage for everyone.
- Benefits: Enjoy flexible hours, free entry to properties, and discounts on gym memberships and cinema tickets.
- Why this job: Be part of a vibrant team, engage with diverse visitors, and enjoy dynamic workdays.
- Qualifications: Customer-focused, adaptable, and eager to learn; no prior experience needed.
- Other info: Complete an online assessment instead of a CV; must be able to travel to Polesden Lacey.
The predicted salary is between 24000 - 36000 £ per year.
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Contract/duration: 1 year fixed term contract, which will be discussed at interview.
Hours/working pattern: This role is based on annualised hours where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The per week hours for this role would look like 2 full days per week with a third half day such as 10-2pm. The role requires weekend working and during school holidays.
Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department. This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided. Polesden Lacey welcomes over 350,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.
What you’ll be doing: Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Who we’re looking for: We’d love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package: The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Familiarise yourself with the property and its history. Knowing key facts about Polesden Lacey will help you engage with visitors and answer their questions confidently, making a great first impression.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since this role involves interacting with a diverse range of visitors, being prepared for different situations will showcase your adaptability and enthusiasm.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. Highlight experiences where you've successfully collaborated with others, as this role requires working alongside both staff and volunteers.
✨Tip Number 4
Show your passion for visitor experiences. Think of examples where you've gone above and beyond to ensure someone had a memorable time, as this aligns perfectly with the expectations of the Welcome & Service Assistant role.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Welcome & Service Assistant position. Highlight your customer service experience and enthusiasm for engaging with visitors.
Complete the Online Assessment: Since this role requires an online assessment instead of a CV, ensure you approach it thoughtfully. Take your time to answer questions honestly and reflectively, showcasing your strengths and suitability for the role.
Showcase Your Customer Service Skills: In your application, emphasise any previous experience in customer-facing roles. Provide examples of how you've delivered excellent service and handled challenging situations, as this is crucial for the position.
Express Your Enthusiasm: Make sure to convey your passion for providing great visitor experiences. Mention any relevant interests or experiences that align with the values of the organisation, such as teamwork, adaptability, and a positive attitude.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm for Customer Service
As a Welcome & Service Assistant, your passion for delivering great customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in the past, and express your excitement about creating memorable experiences for visitors.
✨Demonstrate Your Adaptability
This role requires flexibility, especially during busy periods like school holidays. Highlight your ability to adapt to changing situations and manage multiple tasks effectively. Share any relevant experiences where you successfully handled unexpected challenges.
✨Familiarise Yourself with the Property
Before the interview, take some time to learn about Polesden Lacey and its history. Being knowledgeable about the property will not only impress the interviewers but also show your genuine interest in the role and the organisation.
✨Prepare for Teamwork Questions
Since you'll be working as part of a mixed team of staff and volunteers, be ready to discuss your teamwork skills. Think of examples where you've collaborated effectively with others, and how you can contribute positively to the team dynamic.
