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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and build a thriving community online.
- Company: Join MyoMaster, a fast-growing wellness brand backed by Google and elite athletes.
- Benefits: Enjoy hybrid working, team workouts, monthly lunches, and tech perks like a MacBook.
- Why this job: Be part of a dynamic start-up shaping the future of health and fitness.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity to influence company growth as an early hire.
The predicted salary is between 22000 - 24000 £ per year.
We’re looking for an ambitious, highly personable Customer Experience Executive to join us as we continue building one of the most exciting brands in the wellness space. You must be passionate about health and fitness and ready to be part of a fast-growing start-up. It’s intense, scrappy, and gives you the opportunity to play a key role in shaping something from the ground up.
About Us
We are MyoMaster, the Home of Human Optimisation—founded by Lottie Whyte and Joe Gray at their kitchen table, now one of the UK’s fastest-growing wellness brands. Our mission is to help people feel and perform better every day. We’ve been backed by Google, elite athletes, and even made a viral appearance on Dragon's Den.
The Role
Customer service is a top priority at MyoMaster and is one of the key things that sets us apart from competitors. This role is more than just support—it’s about building a thriving community, managing our online presence, and turning customers into lifelong fans.
Your Core Responsibilities
- Deliver fast, technical support via our CRM and phone
- Manage customer inquiries across multiple platforms, including email, live chat, and social media
- Build and engage our community by fostering relationships and responding to customer interactions online
- Enhance our online reputation by managing customer reviews and feedback
- Analyze customer insights and share learnings with teams (e.g., marketing, product development)
- Provide technical expertise on our products and resolve issues quickly
- Work with Shopify to manage orders, returns, and customer accounts
- Utilize CRM tools like Gorgias to track, prioritise, and respond to tickets efficiently
About You
- Problem Solver – You thrive on troubleshooting and finding solutions
- Strong Communicator – Excellent written and verbal skills to engage with customers online and offline
- Tech-Savvy – Comfortable using Shopify, Gorgias, GSuite, and CRM ticketing systems
- Community-Driven – Passionate about engaging customers and fostering brand loyalty
- Proactive & Fast-Paced – You take initiative and thrive in a dynamic environment
- Customer-Focused Experience – You must have previous experience in customer service or a community-building role
Benefits
- Monthly team lunches + dinners – Regular get-togethers
- Weekly team workouts – Get paid to workout every week
- Hybrid working – Three days a week in the office
- Growth opportunities – As an early hire, you’ll shape MyoMaster’s future
- Tech & Wellness Perks – MacBook + £500 towards a Myo product of your choice
- Salary 💰 £26,500 - £28,000 + Quarterly performance bonus
Application Process
- Interview with Tom, Head of Ops (30 min)
- Task (30 min)
- Interview with Lottie, CEO (30 min)
- Feedback ASAP
If you’re ready to join a high-energy team and be part of building something big, apply now.
Customer Experience Executive employer: MyoMaster
Contact Detail:
MyoMaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with MyoMaster's products and their unique selling points. Being knowledgeable about the brand will help you engage with customers more effectively and demonstrate your passion for health and fitness.
✨Tip Number 2
Showcase your community-building skills by engaging with MyoMaster on social media. Comment on their posts, share relevant content, and demonstrate how you can foster relationships with customers online.
✨Tip Number 3
Prepare to discuss your problem-solving abilities in detail during the interview. Think of specific examples where you've successfully resolved customer issues or improved customer experiences in previous roles.
✨Tip Number 4
Research CRM tools like Gorgias and Shopify before your interview. Understanding how these platforms work will show your tech-savviness and readiness to hit the ground running in the role.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Company Culture: Before applying, get a feel for MyoMaster's brand and values. Their focus on health, fitness, and community engagement is crucial, so reflect this in your application.
Tailor Your CV: Highlight relevant experience in customer service or community-building roles. Emphasise your problem-solving skills and any tech-savviness with tools like Shopify and CRM systems.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for health and fitness. Mention specific experiences that demonstrate your ability to engage customers and build relationships.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers in the past.
How to prepare for a job interview at MyoMaster
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to wellness, as this aligns with MyoMaster's mission and values.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. This role requires a strong problem solver, so showcasing your ability to troubleshoot effectively will impress the interviewers.
✨Familiarise Yourself with Their Products
Take the time to research MyoMaster's products and understand their features. Being knowledgeable about what you’ll be supporting will not only help you answer questions but also show your genuine interest in the role.
✨Engage with Their Online Community
Before the interview, interact with MyoMaster's social media platforms. Comment on posts or engage with their community to demonstrate your proactive approach and understanding of building brand loyalty.
