Technical Operations Assistant

Team: Technical

Reporting to: Head of Technical

Hours: Full-time (37.5 hours Monday to Friday), Permanent. You are expected to be flexible with these hours to suit business needs, for example during events.

Travel Required: Travel may be required both in the UK and overseas, but this role is office based.

About the role

As Technical Operations Assistant, you are responsible for supporting the Technical Department by liaising with the Technical Project management team in planning, preparing, ordering, and delivering all or partial technical aspects of an event. You will be working from the project design stage, where supplier quotations are needed to get competitive costs in our project proposals. You will also help in developing technical supplier relationships across the business in line with our PQQ and assisting with purchasing sub hires. This will require close liaison with the TPMs and Head of Technical.

Your duties will include:

• Supporting the administration of databases, software and processes used in the day-to-day running of the department.
• Creating/reviewing and editing equipment picking lists with the TPM to ensure that all kit requirements have been met.
• Working alongside the Head of Technical in an assistant role.
• Maintaining best practice, and participating in knowledge sharing, nurturing and guidance.
• Assisting in planning all deliveries and collections to and from the department.
• Ensuring all equipment is ready to be prepared for an event alongside Stagestruck owned equipment.
• Assisting and supporting with the preparation and return of technical equipment.
• Loading and offloading trucks and vans as and when the need arises.
• Having a good working knowledge of packing and securing loads as well as preparing carnet documents when needed.
• Learning to create technical drawings and contribute to the Vectorworks system design and planning.

The person in this role will:

• Be a considerate and competent member of your team and the company.
• Make a contribution.
• Be an ambassador - make yourself aware of all the services that Stagestruck can offer.
• Be diligent and passionate - Complete all tasks assigned to you with accuracy, attention to detail, enthusiasm and consideration to the brief, the client and Stagestruck.
• Be vocal - ask for help and guidance especially when taking on tasks unfamiliar to you.
• Embrace process – comply with our processes and systems.
• Be able to design, build, specify and prepare shows across all technical aspects from a loose brief.
• Be able to communicate the technical plans to the company and teams as required.
• Be commercial – understand the proposition, your impact, and how you can maximize the customers delight whilst maintaining a suitable margin.
• Be supportive – assist in challenging, developing and coaching apprentices, assistants and their work outputs.
• Be professional, flexible and adaptable. Maintain excellent standard of output even under pressure situations.

Experience & Qualifications

• Have experience working as a site technician within the events industry.
• Have great computer skills and a working understanding of Microsoft Office 365 package.
• Be experienced in multiple technical disciplines and keep up to date with legislative or progress changes in our Industry.
• Be accountable for decisions made on projects you work on, ensuring they are suitably designed and supportable by the teams installing them.
• Be comfortable scrutinizing chosen training methods for the technical team and suggest alternative methods if appropriate.
• Become forward thinking, looking to the future and finding opportunities for the department and company to move towards.
• Have a full UK driving licence, own transport and current passport required due to the nature of our business.

Stagestruck Behaviours

• Excellence… in everything we do.
• Creativity… from everybody in the company.
• Safety… comes first, for our team, our clients, our audiences and the public.
• Agility… in the way we work and react.
• Sustainability… in every way possible.
• Respect… for our colleagues, our clients and for people from all walks of life.