Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design, deploy, and optimise CA Service Desk solutions for national security.
- Company: Join an elite IT engineering team supporting mission-critical systems in defence.
- Benefits: Enjoy a competitive salary, bonuses, private medical cover, and 25 days annual leave.
- Why this job: Shape the future of defence infrastructure while working in a dynamic, high-stakes environment.
- Qualifications: Must have ITSM expertise and experience with CA Service Desk; security clearance required.
- Other info: This role is hands-on and requires on-site presence in Basingstoke.
The predicted salary is between 48000 - 72000 £ per year.
Domain: CA Service Desk
Industry: Defence/National Security
Location: 5 days onsite in Basingstoke
The Opportunity: National security doesn’t run on autopilot - behind the scenes, elite IT engineering teams keep mission-critical systems operational while driving innovation, solving complex challenges, and ensuring resilience against ever-evolving threats. If you’re a CA ITSM expert who thrives in high-stakes environments, this is your chance to shape the future of defence infrastructure.
The Role: Own the design, deployment, and optimisation of CA Service Desk (CASD) and Configuration Management Database (CMDB) solutions for the Ministry of Defence. This is a hands-on technical role where you’ll install, configure, and fine-tune CASD - ensuring seamless service management in a mission-critical, secure environment. You’ll automate workflows, integrate APIs, and develop data feeds that provide decision-makers with an enterprise-wide view of IT assets. Working within a multi-skilled agile team, you’ll take full ownership of work packages, from design through to production, ensuring smooth transitions and providing ongoing support.
Essential Requirements:
- Security Clearance: Must hold or be eligible for DV Clearance (sponsorship available).
- ITSM Expertise: Deep knowledge of incident, change, and problem management in enterprise environments.
- CASD Mastery: Strong experience installing, configuring, and administering the CA Service Desk.
- Technical Integration: Hands-on experience with SQL queries, Windows OS, Group Policies, and scripting.
- Service Management Tools: Bonus points for familiarity with BMC Remedy, ServiceNow, or similar platforms.
- API & Automation Skills: Ability to script and integrate web-based APIs to enhance system functionality.
- On-Premises Focus: This isn’t a cloud-based role—you’ll configure and optimise on-prem ITSM solutions.
Benefits Package:
- Base Salary: £80,000 per annum
- DV Bonus: 10% (paid monthly)
- Annual Bonus: 10%
- Pension: 10% matching contributions
- Health & Wellbeing: Private medical cover
- Annual Leave: 25 days plus public holidays
- Life Assurance: 2x salary
- L&D: Elite training programs with opportunities for certification sponsorship
For more information or to apply, please reach out to:
- Contact: 02077806706
- Email: george.bates@ansonmccade.com
- LinkedIn: George Bates | LinkedIn
ITSM Architect employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Architect
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially around CA Service Desk and Configuration Management Database. Make sure you can discuss your hands-on experience with these tools in detail during any conversations.
✨Tip Number 2
Network with professionals in the defence and national security sectors. Attend relevant meetups or online forums where you can connect with others who work in ITSM roles, as they may provide insights or even referrals.
✨Tip Number 3
Prepare to demonstrate your technical skills, particularly in scripting and API integration. Consider setting up a small project that showcases your ability to automate workflows and integrate systems, which you can discuss during interviews.
✨Tip Number 4
Research the Ministry of Defence's current IT initiatives and challenges. Being knowledgeable about their specific needs will help you tailor your discussions and show how your expertise aligns with their goals.
We think you need these skills to ace ITSM Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM expertise, particularly in incident, change, and problem management. Include specific examples of your experience with CA Service Desk and any relevant technical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the defence industry. Mention your hands-on experience with CASD and how you can contribute to the mission-critical environment.
Highlight Relevant Skills: In your application, emphasise your technical integration skills, especially with SQL queries and scripting. If you have experience with other service management tools like BMC Remedy or ServiceNow, be sure to mention that too.
Showcase Your Problem-Solving Abilities: Provide examples of how you've solved complex challenges in previous roles. This is crucial for a position that requires resilience against evolving threats in a high-stakes environment.
How to prepare for a job interview at Anson McCade
✨Showcase Your ITSM Expertise
Be prepared to discuss your deep knowledge of incident, change, and problem management. Highlight specific examples from your past experiences where you successfully implemented ITSM solutions in enterprise environments.
✨Demonstrate CASD Mastery
Since the role requires strong experience with CA Service Desk, come ready to talk about your hands-on experience. Discuss any challenges you faced while installing or configuring CASD and how you overcame them.
✨Highlight Technical Integration Skills
Make sure to mention your familiarity with SQL queries, Windows OS, and scripting. Prepare to explain how you've used these skills to enhance service management tools in previous roles.
✨Prepare for On-Premises Focus
This role is not cloud-based, so be ready to discuss your experience with on-prem ITSM solutions. Share insights on how you’ve optimised such systems and the unique challenges they present compared to cloud solutions.
