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- Tasks: Develop and integrate Dynatrace with ServiceNow for incident management.
- Company: Join a leading IT Consultancy working with top financial organisations.
- Benefits: Enjoy remote work flexibility and competitive contract rates.
- Why this job: Be part of impactful projects that enhance IT operations in finance.
- Qualifications: 5+ years of ITOM experience and strong Dynatrace integration skills required.
- Other info: Opportunity to work on innovative solutions and improve event management.
The predicted salary is between 48000 - 72000 £ per year.
A leading IT Consultancy is seeking a ServiceNow ITOM Dynatrace Developer on a contract basis to work on a project with a leading Financial organization.
The ServiceNow ITOM Dynatrace Developer must have the following skills and experience:
- ITOM and Dynatrace Integration is essential.
- 5+ years strong ITOM experience.
- Needs to understand the Service Graph Connector for Dynatrace.
- Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace).
- Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow.
- Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration.
- Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow.
- Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard.
- Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace.
- Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace).
- Potentially work on orchestrations to resolve incidents and/or provide guidance.
ServiceNow ITOM Dynatrace Developer Remote employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITOM Dynatrace Developer Remote
✨Tip Number 1
Familiarise yourself with the Service Graph Connector for Dynatrace. Understanding how it integrates with ServiceNow will give you a significant edge during discussions and interviews, showcasing your technical knowledge.
✨Tip Number 2
Brush up on your experience with the Identification and Reconciliation Engine (IRE) in ServiceNow. Be prepared to discuss specific scenarios where you've successfully resolved design issues between Dynatrace and ServiceNow.
✨Tip Number 3
Prepare examples of how you've navigated existing integrations and alerts within ServiceNow. Highlighting your problem-solving skills in relation to event management dashboards will demonstrate your capability to handle potential challenges.
✨Tip Number 4
Stay updated on the latest features and best practices for both Dynatrace and ServiceNow. Being knowledgeable about recent developments can help you stand out as a candidate who is proactive and committed to continuous learning.
We think you need these skills to ace ServiceNow ITOM Dynatrace Developer Remote
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the ServiceNow ITOM Dynatrace Developer position. Make sure you understand the essential skills and experience required, such as ITOM and Dynatrace integration, and how they relate to the role.
Tailor Your CV: Highlight your relevant experience in ITOM and Dynatrace integration on your CV. Use specific examples that demonstrate your understanding of the Service Graph Connector, Identification and Reconciliation Engine, and incident management within ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job requirements. Mention your familiarity with ServiceNow's capabilities and how you can contribute to the project with the financial organisation.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Telstra Associates
✨Showcase Your ITOM Expertise
Make sure to highlight your 5+ years of strong ITOM experience during the interview. Be prepared to discuss specific projects where you've successfully integrated ITOM with Dynatrace, as this will demonstrate your capability and relevance for the role.
✨Understand Service Graph Connector
Familiarise yourself with the Service Graph Connector for Dynatrace before the interview. Being able to explain how it works and its importance in generating a Service Mapping tree will show that you have the technical knowledge required for the position.
✨Discuss Incident Integration
Be ready to talk about your experience with Dynatrace Incident Integration. Prepare examples of how you've pushed incidents and events into ServiceNow, as well as any challenges you faced and how you resolved them.
✨Problem-Solving Mindset
Demonstrate your ability to resolve design issues between Dynatrace and ServiceNow. Think of scenarios where you had to ensure that the CMDB and Event Management were not impacted by integrations, and be ready to share your thought process and solutions.
