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For Companies At a Glance
- Tasks: Pick and dispatch goods, ensuring quality and customer satisfaction.
- Company: Join Booker, the UK's leading food and drink wholesaler serving diverse businesses.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Why this job: Dynamic role with opportunities to grow and make a real impact on customer service.
- Qualifications: A can-do attitude and passion for excellent customer service are essential.
- Other info: Flexible hours with a supportive team environment.
About the role
Working 38 Hours Sunday 1300 to 2200, Monday to Thursday 1330 to 2200. You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries, the opportunities are endless, but everything you do matters, ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
Role Responsibility
- Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
- Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
- Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
- Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You will need
- A can do attitude and feel comfortable working to meet designated pick rates.
- A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
- Always be there, on time and properly presented.
Whats in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates.
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package.
About The Company
Be part of something special. Join our team at Booker. Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.
Picker employer: Booker Group
Contact Detail:
Booker Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Familiarise yourself with the store layout and product locations. Knowing where items are stored will help you pick efficiently and meet those designated pick rates, which is crucial for this role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions. Be ready to share examples of how you've gone the extra mile for customers in previous roles, as this will show your passion for delivering excellent service.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. The role requires meeting targets while maintaining quality, so be ready to explain how you handle busy periods and ensure accuracy in your work.
✨Tip Number 4
Show your enthusiasm for teamwork. Since you'll be working in various areas of the store, highlight your adaptability and willingness to collaborate with colleagues to ensure smooth operations and customer satisfaction.
We think you need these skills to ace Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to customer service and picking roles. Emphasise any previous work where you demonstrated a can-do attitude and efficiency in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your willingness to go the extra mile. Mention specific examples from your past experiences that showcase your ability to meet targets and handle customer queries effectively.
Highlight Relevant Skills: When filling out your application, focus on skills that align with the job description, such as attention to detail, teamwork, and time management. These are crucial for ensuring accurate picking and dispatch of goods.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Booker Group
✨Show Your Can-Do Attitude
During the interview, make sure to express your enthusiasm for the role and your willingness to tackle any challenges. Employers are looking for candidates who can adapt to various tasks and maintain a positive outlook.
✨Demonstrate Customer Service Skills
Be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone the extra mile for customers, as this aligns perfectly with the expectations of the Picker role.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Picker, such as picking against a handheld terminal and ensuring quality control. Showing that you know what the job entails will impress the interviewer.
✨Dress Appropriately and Be Punctual
First impressions matter! Make sure to dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the opportunity.
