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- Tasks: Manage import documentation and ensure smooth shipment processes.
- Company: Join a dynamic medium-sized Freight Forwarder at Heathrow.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and social events.
- Why this job: Be part of a supportive team that values customer service and collaboration.
- Qualifications: 2-5 years in import operations; strong communication skills required.
- Other info: Monday to Friday shifts with opportunities for overtime.
The predicted salary is between 28000 - 42000 £ per year.
Right Now Group are working alongside a medium-sized Freight Forwarder at Heathrow that are looking for an Import Operator to come and join the team!
As an Import Operator, you will be responsible for providing a high standard of customer service and support to the company for everything Import. You will be required to process import documentation and engage with various internal and external stakeholders to ensure shipments are administered from start to finish. You must be able to work well under pressure and be organised.
Responsibilities of an Import Operator:- Build strong relationships with clients, airlines, suppliers, and overseas partners/agents to ensure excellent customer service.
- Check and input costs and sales, ensuring payment is processed if no credit is in place.
- Communicate effectively with colleagues.
- Create and maintain the standard operating procedures of customers.
- Effective and precise communication with overseas agents.
- Timely and accurate reporting to management.
- Support training of new starters.
- The customer is king, ensure this company policy is adhered to.
- Respond to any communication within the hour.
- 2-5 years of experience in Import operations within a busy import office.
- Team player with a positive attitude.
- Ability to work under pressure.
- Very effective communicator when liaising with airline staff and customers.
- Full 5-year checkable work history and a clean DBS.
- Ability to work overtime/out of hours as required when the business gets busy.
- Shift: Monday - Friday
- Hours: 8:30AM - 5:00PM
- Salary: £35,000 + Bi-Annual Bonus + Group Life Assurance + EAP + Discounts + Socials + Free Parking
Suitable candidates will be contacted within 48 hours.
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Import Operator
✨Tip Number 1
Familiarise yourself with the key players in the air freight industry, especially those related to import operations. Understanding the roles of airlines, suppliers, and overseas agents will help you build strong relationships and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, as effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics related to import documentation and procedures.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Think of specific situations where you successfully managed tight deadlines or resolved issues quickly, as these will resonate well with potential employers.
✨Tip Number 4
Research the company culture of the freight forwarder you're applying to. Understanding their values and customer service philosophy will allow you to tailor your approach and demonstrate that you align with their mission during the interview process.
We think you need these skills to ace Air Import Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in import operations. Emphasise your ability to work under pressure and your communication skills, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in building relationships with clients and stakeholders. Mention specific examples of how you've successfully managed import documentation in the past.
Highlight Relevant Experience: In your application, clearly outline your 2-5 years of experience in import operations. Include details about your previous roles, responsibilities, and any achievements that demonstrate your capability in this field.
Showcase Your Team Player Attitude: Since teamwork is essential for this position, include examples of how you've collaborated with colleagues in previous roles. Highlight any instances where you supported training for new starters or contributed to team success.
How to prepare for a job interview at Right Now Group
✨Know Your Import Operations
Make sure you brush up on your knowledge of import operations. Be prepared to discuss your previous experience in detail, especially any specific challenges you've faced and how you overcame them.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or colleagues, especially under pressure.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially during busy periods.
✨Emphasise Customer Service Excellence
Be ready to explain your approach to customer service. Share examples of how you've built strong relationships with clients and how you ensure their needs are met promptly and effectively.
