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For Companies At a Glance
- Tasks: Manage key customer portfolios and ensure they maximise the tech platform's potential.
- Company: Join a high-growth Fintech company based in London, focused on customer success.
- Benefits: Enjoy hybrid working with 3 days in the office and flexible hours.
- Why this job: Be part of a dynamic team that values performance and client relationships.
- Qualifications: 5+ years in Customer Success, strong client-facing skills, and financial services experience preferred.
- Other info: Opportunity for upselling and cross-selling within a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Our London based Fintech client is expanding their Customer Success team and need experienced Customer Success Managers to join their team. You'd be managing a portfolio of key customers to ensure they get the best out of the tech platform, while identifying upsell and cross-sell opportunities.
They have a high-growth & high-performance team and need candidates with the following experience:
- Management of a portfolio of clients
- Software upselling/cross-selling
- Financial Services experience ideally
- Strong client-facing skills and ability to present
- 5+ years' experience in a Customer Success position
- Hybrid working 3 days a week in their central London office.
Customer Success Manager employer: SearchWorks
Contact Detail:
SearchWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Research the company and its tech platform thoroughly. Understand their products, services, and customer base so you can speak confidently about how you can help clients maximise their use of the platform.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in managing client portfolios and achieving upsell/cross-sell targets. Be ready to discuss these in detail during your conversations.
✨Tip Number 4
Showcase your client-facing skills by practising your presentation techniques. You might be asked to present a case study or solution during the interview, so being well-prepared will set you apart.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing client portfolios, particularly in the fintech or financial services sector. Emphasise any software upselling or cross-selling achievements to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, showcase your client-facing skills and provide specific examples of how you've successfully managed customer relationships. Mention your experience in a Customer Success role and how it relates to the position.
Highlight Relevant Experience: When detailing your work history, focus on your 5+ years of experience in Customer Success. Include metrics or outcomes that demonstrate your impact, such as customer satisfaction scores or revenue growth from upselling.
Show Enthusiasm for the Role: Convey your excitement about joining a high-growth, high-performance team. Mention why you are drawn to this particular company and how you can contribute to their success in the fintech space.
How to prepare for a job interview at SearchWorks
✨Showcase Your Client Management Skills
Be prepared to discuss your experience managing a portfolio of clients. Highlight specific examples where you successfully improved client satisfaction or retention, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Upselling and Cross-Selling Success
Think of concrete examples where you've identified upsell or cross-sell opportunities in previous roles. Be ready to explain your approach and the results achieved, as this is crucial for the position.
✨Highlight Financial Services Experience
If you have experience in financial services, make sure to emphasise it during the interview. Discuss how your background can contribute to understanding the unique needs of clients in this sector.
✨Prepare for Client-Facing Scenarios
Since strong client-facing skills are essential, practice how you would present solutions to clients. Consider role-playing scenarios with a friend to build confidence in your presentation and communication skills.
