Airport Operations Officer

Farnborough Airport Limited (FAL) is Europe’s leading business aviation airport and the home of British aviation. FAL handles approximately a third of London’s business aviation traffic and is the largest in the UK. FAL owns and operates both the airport and the Fixed Base Operator (FBO) facilities, making its integrated operations unique to the market. FAL has an iconic, state of the art infrastructure which is tailored to business aviation and focused on delivering a world class customer experience. Over the years, FAL has been consistently recognised as the best FBO in Europe.

FAL operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport and one of the best hotels in the area. Both companies are jointly owned by Macquarie Asset Management (MAM). MAM is one of the largest infrastructure investors in the world and has an extensive track record in airport investment and ownership. From a leadership and business perspective, FAL and the Aviator Hampshire Hotel are managed together as a Group.

Farnborough Airport Limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation.

About the role

Farnborough Airport Limited is looking to recruit an Airport Operations Officer to work as part of the larger Operations function. Within this role you will work as part of a team to:

• Ensure prompt and accurate responses to all handling requests.
• Coordinate the daily movement schedule for the airport, to ensure optimum use of the operational day while remaining within regulative constraints.
• Ensure relevant regulations are followed and upheld at all times.
• Apply a strong attention to detail in sorting, collating, and transferring information into the FBO’s computer system.
• Review any requirements and requests from Operators / Crews and action accordingly.
• Communicate with incoming and outgoing aircraft and provide all services promptly as requested.
• Provide a safe, fast, and efficient handling of all aircraft movements through the airport.
• Execute clients’ requests including third-party bookings with great attention to detail and without delay (hotel, catering, transport etc.).
• Liaise with all Operators to deliver the highest standards of personalised service without delay to passengers.
• Communicate effectively with internal and external stakeholders on relevant flight requests.
• Act as the first point of contact for the Crew, representing the airport's high standards at all times.
• Maintain a high level of professional services and attention to detail in all tasks.
• Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together in your day-to-day role.
• Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
• Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to: Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation, Aerodrome license and CAA standards, Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
• Support the team with adhoc activities/tasks as reasonably requested.

About you

Essential

• Evidence of right to work in the UK.
• Full 5-year employment/educational history required (with no unaccounted-for gaps).
• Must be able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role.
• Strong administration and organisational skills.
• High attention to detail and level of accuracy.
• Excellent written and oral communication skills.
• Customer focus.
• Ability to work shifts, including weekends.
• An interest in aviation.
• Proficient in the use of Microsoft Office.
• Must be able to work as part of a team.
• Able to deal with unexpected situations in a calm and logical way.
• Multitasker – able to effectively prioritise work to balance multiple tasks in a fast-paced environment.
• Proactive – shows initiative and thinks ahead to take action.

Desirable

• Previous experience in a similar Aviation, Operational or Customer Service role.

What we can offer you

• Competitive salary
• 25 days holiday per annum (pro-rata), plus statutory public holidays
• Workplace pension scheme with enhanced employer contributions
• Life assurance
• Access to medical plan including a range of private treatments (after probation period)
• Company sick pay scheme
• Electric vehicle scheme (after 9 months of employment)
• Sustainable travel scheme
• Annual complimentary bike maintenance
• Free onsite parking
• Cycle to work scheme
• Access to an Employee Assistance programme and helpline
• Discount on accommodation at affiliated hotel
• Discount on food/beverage at affiliated pub
• You will also get all kinds of other great perks, like social events and special employee offers.